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  2. Frequently Asked Questions

Frequently Asked Questions

  • Room amenities

    【Common furniture in all rooms】We offer toothbrush, razor, hairbrush, body wash (hemp), shampoo, conditioner, bath towel, face towel, pot · Continue reading
  • Is there a parking lot?

    There are 31 car parking lots adjacent to each other.Reservation system · 1 night stay 800 yen (from 15:00 to the next day until 10:00). GooContinue reading
  • How to get to the hotel (Public Transit)

    ■JR Hamamatsu Station is an 8-minute walk from JR Hamamatsu Station (North Exit).ACT CITY is convenient to use ACT CITY connection lane (movContinue reading
  • how to access(My car edition)

    ■About 30 minutes from Tomei Hamamatsu IC, Hamamatsu Nishi IC
    Please aim for the Hamamatsu station.It is close to ACT CITY which is the tallContinue reading
  • Is there a convenience store near the hotel?

    There is a family mart about 3 minutes on foot.
  • Please tell me the check in time and check out time

    Check in is from 3 PM and check out is at 10 AM the following day.
  • Can I speed up my check-in?

    Depending on the reservation situation of the day, we may not be able to receive check-in earlier than usual.
    After 10:00 am on the day, 50%Continue reading
  • Can I extend the checkout time?

    Depending on the reservation situation of the day it may not be possible to accept an extension of checkout.
    From 10 am to 1 pm on that day,Continue reading
  • Can I connect to the Internet?

    Internet connection service using high-speed LAN can be used for free in all rooms.We have LAN cable ready.We do not have a PC so please briContinue reading
  • Is there PC rental?

    There is no preparation of a personal computer for rent.We have installed two PCs in the lobby lounge (free).
  • Please tell me the furniture in the room (refrigerator etc.)

    ●pot(Made by Tifaar)●Refrigerator (refrigerated only)●liquid crystal television●VOD viewable(Toll)●unit bus(Body soap, shampoo, rinse)●ShoweContinue reading
  • Do you have a refrigerator?

    All the rooms have a fridge (from).You can bring in.There is no refrigeration function.
  • Please tell me the safekeeping of valuable items

    In principle you will manage it.
  • Is there another room with bath and toilet?

    There is no room for another bathroom toilet.All rooms are toilet and bath sharing unit bus type.
  • Is there a Japanese-style room?

    There is no preparation of the Japanese style room.
  • Is there a non-smoking room?

    Smoking and non-smoking rooms are completely smoke-free.Please make a reservation at the time of reservation.
    In addition, the deluxe room iContinue reading
  • Are there rooms available in the family?

    For families, we recommend "Daily Day Twin / Connecting Room" which connects adjacent single type rooms with inner door.
  • Do you support barrier-free?

    You can move in the wheelchair within the facility.One room with deluxe room is prepared for complete barrier-free accommodation.
  • About bed and other bedding

    All rooms are using Simmons' pocket coil mattresses.The width of the bed is standard A type single 120 cm wide, single B type 140 cm wide, CContinue reading
  • Is there a meeting room?

    There is no meeting room.
  • About sending and receiving fax

    Fax transmission is available for a fee.The fax fee is 1 for the 1st communication destination 100 yen for the 2nd piece and 1 piece after tContinue reading
  • Do you have an ice machine?

    There is no icemaker.We will arrange ice at the front desk.
  • About laundry service

    Laundry, dry cleaning, press are accepted.
    Reception desk until 10:00 am: It is completed at 19 o'clock on the day.
    Please fill out the launContinue reading
  • Do you have a laundromat?

    No coin launderette is available.It will be announced in the neighborhood (8 to 10 minutes on foot).We are preparing a map at the front deskContinue reading
  • Is there a vending machine for drinks / cigarettes?

    Vending machines such as juice and beer are on the first floor.There is no treatment of cigarettes.
  • Are there tea ceremonies and lounges?

    There is no coffee or lounge, but on the ground floor there is a dedicated space for guests (dcafe).
  • Is there a public bath?

    There is no bathhouse.
  • Is there a parking space for wheelchairs?

    There is preparation for one car.
  • About taxi arrangement

    We accept at the front desk.Taxi arrival usually takes about 5 minutes.
  • Is there a shuttle?

    There is no pick-up.

Reserve·Contact us

Please feel free to contact us if you have any questions.