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  2. Frequently Asked Questions

Frequently Asked Questions

  • Is there a vending machine?

    There are vending machines for alcohol and juice on 4F · 10F floor.
  • Is there a PC rental?

    A rental computer is available at the front desk.(1,000 yen per night)
  • Is there a cleaning service?

    We can finish it around 18 o'clock on the day if you can go out to the front desk by 10:00 in the morning.
    Please bring it to the front deskContinue reading
  • Is there a public bath?

    There is no public bath.All rooms are equipped with bath and toilet so please use the bathroom in the room.
  • Do you have an ice machine?

    It is on the 10th floor.
  • Can I arrange a taxi?

    Please tell the front desk.In the crowded hours such as in the morning, we may not be able to call you immediately, so if you have time, pleContinue reading
  • Is there a curfew?

    There is no curfew.The front desk is open 24 hours a day.
  • Is there room service?

    We will accept it at your order within 1F Pronto Opening Hours (~ 22: 00).
  • Is there a rental cycle?

    There are three bicycle rental stations.
    Lending time is 500 yen from 7 am to 6 pm in the morning.
  • Do you support Wi-Fi?

    All rooms and Wi-Fi is available in 1F lobby.
  • Is there a laundry service?

    One washing machine and one dryer are installed on the 10F floor.
  • Are there department stores and shopping areas in the vicinity?

    Within a 5-minute walk, Shinshizuoka Cenova 109 Marui, Tenma Town Shopping Street, Keyaki-dori Street, Gofuku Town Shopping Street
    Daimaru MContinue reading
  • Does the hotel have meeting rooms?

    The hotel does not have a conference room, but there is a conference room for conference room next to the building.
  • Is there a convenience store near the hotel?

    There is "Ministop" on the ground floor of the next building 1 minute walk from the hotel.
  • Could you keep my luggage after check out?

    We carry out luggage storage service before check-in and after check-out.Please feel free to ask the front desk staff.In addition, it is alsContinue reading
  • Please tell me the safekeeping of valuable items

    1F We take care of valuables at the front desk.
  • Is there a parking lot?

    There is no private parking lot, there are five affiliated parking lots.Terms of use vary depending on the partner.
    1: Parche Parking Lot, Continue reading
  • To customers arriving by train☆Access from Shizuoka Station

    From the underpass
    After arriving at Shizuoka Station → Go to the north entrance → Go to the staircase to the underground (in the station prContinue reading
  • To customers arriving by car

    For customers with lots of luggage, please park your car in the front stop area of ​​the hotel before coming to the alliance parking lot, plContinue reading
  • Preschool children are free. 【Children rates】

    At the hotel, pre-school children have not received fee. In addition, we will prepare towels in the room in advance if there is an offer in Continue reading

Reserve·Contact us

Please feel free to contact us if you have any questions.