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Yuhigaura Onsen Hot Spring Kaisyu in Kyoto
0772-74-0825
Reservation
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Q&A

Q&A

  • 【Hotel / Guest rooms】

    What are the check-in and check-out times?

    Check-in 15:00, Check-out 10:00.
  • 【Hotel / Guest rooms】

    Can I check in early?

    If you arrive 10 to 15 minutes earlier than 3:00 p.m., we will prepare to let you into your room.
    If you arrive earlier than this, you will …Continue reading
  • 【Hotel / Guest rooms】

    Can I check in late?

    For accommodation plan that include dinner, we ask that you check in by 18:00.We will wait until 7:00 p.m. at the latest, but if you arrive …Continue reading
  • 【Hotel / Guest rooms】

    Can I extend my check-out time?

    We can keep your luggage and your car though it is not possible to delay your check-out.
    Please contact the front desk.
  • 【Hotel / Guest rooms】

    Can I leave my luggage before or after check-in?

    The front desk can handle this matter.
    Please do not hesitate to contact us.
  • 【Hotel / Guest rooms】

    Can I do without meals?

    Yes.Depending on the date and room type, there are plan that do not include meals.
  • 【Hotel / Guest rooms】

    Please let me know the availability

    Room availability changes depending on the date of stay and the number of guests, so please check the website for details.
  • 【Hotel / Guest rooms】

    Please tell me the accommodation fee

    The accommodation fee varies depending on the date of stay and the number of guests, so please check the details on the website.
  • 【Hotel / Guest rooms】

    Can I change my accommodation plan?

    Yes.Generally, plan can be changed.
    Depending on the date, plan you wish to change to may not be available.
    Also, if you made a reservation …Continue reading
  • 【Hotel / Guest rooms】

    Can I change rooms?

    Yes.It can be changed depending on the availability.
    However, please note that the price may change if you change rooms.
    For more informatio…Continue reading
  • 【Hotel / Guest rooms】

    Until when can I change the number of people?

    It is possible until 2 days prior to check-in.
    At least 2 days before your stay
    Please contact us by phone (0772-74-0825).
    Please understand…Continue reading
  • 【Hotel / Guest rooms】

    From when do cancellation fees apply?

    Cancellation fees are as follows.
    Both are for the day of your stay.
    ■3 to 7 days before:20%
    ■Two days before:30%
    ■The day before:50%
    ■On th…Continue reading
  • 【Hotel / Guest rooms】

    Are there any days when the museum is closed?

    Yes.It is closed twice a year for maintenance.
  • 【Hotel / Guest rooms】

    Can I pay for my accommodation with a credit card?

    Yes.Credit cards below can be used.
    ■Visa
    ■JCB
    ■Diners Club(Diners Club)
    ■Mastercard
    ■American Express(AMEX)
    etc.
  • 【Hotel / Guest rooms】

    Can I use mobile payment to pay for my accommodation?

    I am sorry, but it is not available for use.
  • 【Hotel / Guest rooms】

    Can I use coupons from magazines to pay for my accommodation?

    I am sorry, but it is not available for use.
  • 【Hotel / Guest rooms】

    Can I use travel agency gift certificates to pay for accommodation?

    I am sorry, but it is not available for use.
  • 【Hotel / Guest rooms】

    Can I get a proof of accommodation?

    Yes.It is available.
    Please ask us at check-in.
  • 【Hotel / Guest rooms】

    Can I pay for my accommodation in advance?

    Extra charges may be incurred during your stay. Please pay them when you check-out.Please understand.
    However, we can accept the accommodat…Continue reading
  • 【Hotel / Guest rooms】

    Can I receive an invoice and then transfer the money later?

    We cannot accept deferred payment on invoices.
  • 【Hotel / Guest rooms】

    Can I pay for the accommodation fee one by one?

    Yes.We can accommodate your request.
    *Please come to the front desk with time to spare since it may take some time.
  • 【Hotel / Guest rooms】

    Is accommodation tax charged separately?

    Bathing tax of 150 yen per adult is required.
  • 【Hotel / Guest rooms】

    How is the view from the room?

    You can see the majestic Sea of Japan from your room.
    You can also watch the sunset from your room except during the winter season.(Only on …Continue reading
  • 【Hotel / Guest rooms】

    How big is the room?

    The size of the guest rooms are as follows.

    ・Japanese-style room 18 square meters
    ・Japanese-style room 14 square meters
    ・Japanese-style roo…Continue reading
  • 【Hotel / Guest rooms】

    What type of room is it?

    There are two Japanese-style rooms, 18 square meters and 14 square meters, with ocean views directly ahead, and an 11 square meter room with…Continue reading
  • 【Hotel / Guest rooms】

    Can I access the Internet in my room?

    Free wi-fi service is available in all rooms and area.
    Available with your smart phone, tablet and wi-fi equipped device.
    Connection setting…Continue reading
  • 【Hotel / Guest rooms】

    Are the rooms barrier-free?

    Partially universal design.
    There are steps at the entrance of a room.
  • 【Hotel / Guest rooms】

    Is the bath in the room a hot spring?

    The bath in the 14m2 Japanese-style room with bath is not a hot spring bath.
  • 【Hotel / Guest rooms】

    Is room service available?

    Room service is not available except at dinner time.
    There is a refrigerator stocked with drinks in each room and vending machines on the se…Continue reading
  • 【Hotel / Guest rooms】

    Are there extra beds available?

    All rooms are Japanese-style and do not have beds, however we can provide simple beds for those who find it difficult to sleep on a futon.
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Reservations and Inquiries

Please contact us if you have any questions.

0772-74-0825

From 8:30 to 21:00