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Frequently Asked Questions

  • How do I contact the hotel?

    Please inquire from the following when you have confirmed inquiries not mentioned and more details.
    TEL: 0288-77-1313
    FAX: 0288-77-3344
    EmaContinue reading
  • How do I access the accommodation?

    ■Electric train
    Nearest Kinugawa-Onsen Station 8 minutes on foot from Kinugawa-Onsen Station About 5 minutes by Tobu dial bus (Adult 190 yenContinue reading
  • What amenities are there?

    All rooms have the following amenities.
    ·bath towel
    ·Face towel
    ·Body soap
    ·Shower cap
    ·Men & Women's Cosmetics
    Continue reading
  • Is there a room wear (yukata) for children and toddlers

    Yukata for children of 100 cm to 140 cm are available.
    ※We will check the size of the day.
    ※Child with meals / bedding, entrance fee PaymenContinue reading
  • Do you have smoking rooms / non-smoking rooms

    Smoking rooms / non-smoking rooms are available.
    When you wish, please fill in "Request field" at the time of application.
    ※If the smoking rContinue reading
  • Is there a microwave oven

    It is not installed in the common space.We will be available at front desk when using, so please ask
  • Is there a covered parking lots?

    Unfortunately, all parking lots will be outdoor parking lot.Please note.(Free)
  • What time can I dine

    Dinner provided time is basically from 18:00 to 21:00 (last reception 19: 30).
    ※It depends on accommodation plan.
  • Is there a Gift shop?Please tell me the opening hours

    It is located on the first floor of the main building.We handle souvenirs in Tochigi prefecture (special products of Nikko, sweets, local saContinue reading
  • Are there any weaning food?

    Unfortunately we can not offer baby food.Warming of the baby food you bring (microwave · hot water provided) is available at the front desk Continue reading
  • Can I Internet the room?

    Free Wi-Fi is available in all rooms and facilities.Please use it on your PC, smartphone, tablet etc
    ■Network name:G-WiFi
    ■password:Not requContinue reading
  • Can I leave my luggage sent by courier

    We will keep you at the front desk.
    Please fill in "Vacation day" "Accommodation reservation name" in the voucher to be sent.
    ※I'm sorry to Continue reading
  • Can I leave my baggage only before checking in?

    We will keep you at the front desk.Please speak to me.
  • What can be eaten by allergies is limited · · ·

    Regarding customers who have allergies, we will respond as much as possible when there is an offer in advance (3 days in advance).
    However, Continue reading
  • When will you enter the public bath?

    The public bath can be used from 14:00 until 10:00 the next day.
    The cleaning time of 30 minutes in the middle is sandwiched twice, and the Continue reading
  • Can you pick me up from the nearest station?

    Unfortunately, there is no free transfer from the station.
    Please use "dial bus" or "taxi" from Kinugawa-Onsen Station.

    ●Dial bus
    "Bus fromContinue reading
  • Is there a parking lot?

    There is a free parking lot.
    Please get on before the entrance.Staff will guide you.
  • Can I reserve a private bath in advance?

    Basically no advance reservation is accepted.
    Unfortunately, please make reservations at check-in for private bathing applications.
    <Usage gContinue reading

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Please feel free to contact us if you have any questions.