- Frequently Asked Questions
How do I contact the hotel?Please inquire from the following when you have confirmed inquiries not mentioned and more details.
How do I access the accommodation?■Electric train
Nearest Kinugawa-Onsen Station 8 minutes on foot from Kinugawa-Onsen Station About 5 minutes by Tobu dial bus (Adult 190 yen…Continue reading
What amenities are there?All rooms have the following amenities.
·Men & Women's Cosmetics
Is there a room wear (yukata) for children and toddlersYukata for children of 100 cm to 140 cm are available.
※We will check the size of the day.
※Child with meals / bedding, entrance fee Payment…Continue reading
Do you have smoking rooms / non-smoking roomsSmoking rooms / non-smoking rooms are available.
When you wish, please fill in "Request field" at the time of application.
※If the smoking r…Continue reading
Is there a microwave ovenIt is not installed in the common space.We will be available at front desk when using, so please ask
Is there a covered parking lots?Unfortunately, all parking lots will be outdoor parking lot.Please note.(Free)
What time can I dineDinner provided time is basically from 18:00 to 21:00 (last reception 19: 30).
※It depends on accommodation plan.
Is there a Gift shop?Please tell me the opening hoursIt is located on the first floor of the main building.We handle souvenirs in Tochigi prefecture (special products of Nikko, sweets, local sa…Continue reading
Are there any weaning food?Unfortunately we can not offer baby food.Warming of the baby food you bring (microwave · hot water provided) is available at the front desk …Continue reading
Can I Internet the room?Free Wi-Fi is available in all rooms and facilities.Please use it on your PC, smartphone, tablet etc
■password:Not requ…Continue reading
Can I leave my luggage sent by courierWe will keep you at the front desk.
Please fill in "Vacation day" "Accommodation reservation name" in the voucher to be sent.
※I'm sorry to …Continue reading
Can I leave my baggage only before checking in?We will keep you at the front desk.Please speak to me.
What can be eaten by allergies is limited · · ·Regarding customers who have allergies, we will respond as much as possible when there is an offer in advance (3 days in advance).
However, …Continue reading
When will you enter the public bath?The public bath can be used from 14:00 until 10:00 the next day.
The cleaning time of 30 minutes in the middle is sandwiched twice, and the …Continue reading
Can you pick me up from the nearest station?Unfortunately, there is no free transfer from the station.
Please use "dial bus" or "taxi" from Kinugawa-Onsen Station.
"Bus from…Continue reading
Is there a parking lot?There is a free parking lot.
Please get on before the entrance.Staff will guide you.
Can I reserve a private bath in advance?Basically no advance reservation is accepted.
Unfortunately, please make reservations at check-in for private bathing applications.
＜Usage g…Continue reading
Please feel free to contact us if you have any questions.