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  2. Frequently Asked Questions

Frequently Asked Questions

  • Please tell me about the amenities goods in the guest room.

    Bath towels, face towels, body towels, bath mats, body soaps, shampoos, conditioners, face foams, samue, and slippers are provided in all roContinue reading
  • Measures to prevent the spread of coronavirus infection(^o^)/

    Urbain Hotels is taking the following preventive measures so that everyone can stay with peace of mind due to the spread of New Coronavirus Continue reading
  • I am booking without meals. Can I add breakfast?

    We accept reservations without meals during the stay, even if you request additional meals in the morning of the day.The price remains unchaContinue reading
  • Do you have room service?

    Unfortunately, the hotel does not offer room service.Please understand.
    You must pay for the restaurant takeout at the restaurant yourself.
  • Is dinner provided at the hotel?

    In front of the front desk on the 1st ENISHI hotel, there is a restaurant- ENISHI.
    Please feel free to use it.Last order is PM 21:00.
  • Is there a crib provided or rented?

    I am sorry.
    Please note that the hotel does not offer cribs.
  • Is it possible to wait for cancellation if the desired lodging date is full?

    The hotel does not accept waitlists for cancellations.
    We apologize for the inconvenience, but we request that you contact the hotel for conContinue reading
  • Is it possible to wait for cancellation if the desired lodging date is full?

    The hotel does not accept waitlists for cancellations.
    We apologize for the inconvenience, but we request that you contact the hotel for conContinue reading
  • About shipment of luggage(Advance shipment to the hotel)

    Please contact us in advance and we will keep your luggage until check-in except valuables, food and dangerous goods.Please be sure to fill Continue reading
  • What if I can't change the Internet reservation conditions?

    In some cases, we will be able to assist you if you contact us by phone.
    Please contact the hotel by the day of your stay.
    In some cases, plContinue reading
  • Do you have a rental cycle?

    I am sorry, but we do not provide it.
    Since there are no facilities in the neighborhood, we would like to introduce a store that is a littleContinue reading
  • Can I take out the restaurant menu?

    At the Restaurant ENISHI 1st floor, we offer a "takeout menu" so that you can enjoy it in your room.You can order directly at the restaurantContinue reading
  • Is there a bus from Kyoto Station to the hotel?

    After exiting the ticket gate at the central exit and exiting at the "Karasuma Exit, " there is a "Kyoto Eki-mae" bus stop.

    ◎ A3 Route 206 Continue reading
  • How to tell when going by taxi from Kyoto Station?

    ① Mibugawa-dori Street north on the Mibugawa-dori Street from the Karasuma Central Exit Kyoto Station,
    Turn right at Shijo-dori Street and tContinue reading
  • Are the charges different for internet reservation and telephone reservation?

    The room rate will change depending on the date and the number of rooms available.
    There is also a plan only for the Internet in our hotel aContinue reading
  • Can I set a wake-up call?

    You can set the wake-up call yourself by telephone in the guest room.
    Please see the information available at the desk in the guest room.
  • Can I request a copy or fax?

    Yes, available.
    Copy is 10 yen for black and white, 50 yen for color, and 50 yen for FAX.
    If you wish, please come to the front desk.
  • Is there a curfew?

    Front desk staff is available 24 hours a day.

    (Note) The entrance is locked from midnight to 6:00 the next morning.
       The door will be unlContinue reading
  • Can I use a credit card?

    Various types such as JCB, Visa, MASTER etc. are supported.
    We ask you to make a payment in one go.
    We appreciate your understanding and cooContinue reading
  • Can I buy a city bus one-day ticket?

    It is possible to purchase.
    We sell for 500 yen for adults and 250 yen for children at the front desk.
    If you are looking for one, please asContinue reading
  • What do you have for rental equipment?

    Rental equipment includes chargers, sewing sets, thermometers, nail clippers, cotton swabs, adhesive plasters, Blu-ray players, light standsContinue reading
  • Is there a coin laundry?

    We have 3 washing machines and 3 dryers on the 2nd floor.
    It is free for in-house guests, so feel free to use it.
    Detergents are sold at theContinue reading
  • Is it possible to take the train from Kyoto Station to the hotel?

    Kyoto Station"Kyoto Station" (Karasuma Line Bound for Kokusaikaikan) on the Karasuma Line Subway Karasuma Line → 2nd Station"Shijo Station"
    Continue reading
  • Is it possible to extend the check-out time?

    Yes.We accept 1000 yen per hour. ..The time can be extended up to 14:00.Please understand in advance.
  • Can I send a courier?

    We accept it by Yamato Transport.
    Advance payment, cash on delivery, date designation and time designation are possible.
    If you would like, Continue reading
  • Can I stay with my pet?

    I am sorry.We do not accept pets in the same room.
    We also do not accept pets brought with us.
  • Is there a coin laundry?

    There are 3 washing machines and 3 dryers in the left of the elevator on the 2nd floor and in the laundry room, which can be used free of chContinue reading
  • Can I use an outside line from the guest room?

    I am sorry.Telephone of guest room of this facility is extension only.
    Please understand that we cannot contact external parties.
  • Can you arrange a massage?

    Yes.We can arrange a massage from 16:30 to 25:30.
    ・45 minutes:4500 yen ・60 minutes:6000 yen ・90 minutes:9000 yen(Tax included)
    (Note) PleaseContinue reading
  • Is there a vending machine for drinks?

    There is only one soft drink in the laundry room on the left of the 2nd floor elevator.


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