Frequently Asked Questions Q & A

Lake Sohara late autumn

Please feel free to contact us for any inquiries regarding accommodation or travel.

【Hotel / Guest rooms】
When will the cancellation fee be charged?
Generally, this will occur 40 days prior to your stay.
【Others】
Can I use Takkyubin?
Yes.You can use Yamato Ta-Q-Bin
【Hotel facilities / Equipment】
Can I use WI-FI?
Yes.You can use it after registering as a free spot.
【Pets】
Can I stay with my pet?
We apologize for the inconvenience, but pets are not allowed to stay.
【Meals / Restaurants / Bars】
Can I bring alcohol etc. into the cafeteria?
Basically, we do not allow food and drinks to be brought in.
【Hotel / Guest rooms】
Can I use a credit card?
We apologize for the inconvenience, but we do not accept credit cards.Only bar code payment PAYPAY can be used.There is an ATM 7-Eleven, whi…Continue reading

Reservation / Inquiry

If you have any questions, please contact us.

0241-37-1840