Reservation confirmation/cancellation
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Grand STAY Hakata Station North
092-412-5133
Reservation
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  2. Q&A

Q&A

Q&A

  • 【Hotel / Guest rooms】

    Do you have gowns (pajamas)?

    Gowns are not provided.Please bring your own.
  • 【Hotel / Guest rooms】

    Is Wi-Fi available?

    Free Wi-Fi is available in each guest room.
  • 【Hotel / Guest rooms】

    Regarding the room direction

    All rooms except for the economy double rooms face southwest.The economy double rooms face northeast.
  • 【Hotel / Guest rooms】

    Are the bathroom and toilet separate?

    All rooms have separate bathrooms and toilets.
  • 【Hotel / Guest rooms】

    What size beds are available?

    【Economy Double Room】:140cm×195cm 1 unit
    【Deluxe Triple Room】:97cm x 195cm 1 unit 140cm x 195cm 2 units
    【Superior Large Twin(chair)】:140cm×1…Continue reading
  • 【Hotel / Guest rooms】

    Are there barrier-free rooms?

    There are no barrier-free rooms.
  • 【Hotel / Guest rooms】

    Is there a cleaning service during my stay?

    For stays of 7 nights or more, cleaning service is provided once every 7 days.Please contact us by email at least 3 days before your desired…Continue reading
  • 【Hotel / Guest rooms】

    Can I refill the garbage bags?

    The cleaning staff will arrange for the refilling of garbage bags.When the garbage bag is full, please dispose of it in the garbage storage …Continue reading
  • 【Hotel / Guest rooms】

    Where are the spare tissues?

    There is a spare in the top drawer of the bathroom.If you do not have it, please contact us by email and a cleaning staff member will bring …Continue reading
  • 【Hotel / Guest rooms】

    The projector is out of focus

    Please check how to operate the remote control.The volume and focus switches are located at the bottom of the remote control.
  • 【Hotel / Guest rooms】

    Is there a work space?

    Only the Superior Twin Chair is equipped with a chair and table for desk work.
  • 【Hotel / Guest rooms】

    The batteries in the remote controls have run out

    There are spare batteries in the drawer under the sink.
  • 【Hotel / Guest rooms】

    Can I make a reservation by phone or email?

    We do not accept reservations via phone or email.Please make your reservation through the reservation site.
  • 【Hotel / Guest rooms】

    From when do cancellation fees apply?

    It depends on each reservation plan.For details, please check the administration screen when you make a reservation.
  • 【Hotel / Guest rooms】

    Changing or cancelling your reservation

    We do not accept changes or cancellations to reservations via phone or email.We apologize for the inconvenience, but please complete the pro…Continue reading
  • 【Hotel / Guest rooms】

    Can I pay on site?

    On-site payment is not accepted.All reservations must be paid in advance.
  • 【Hotel / Guest rooms】

    Until what time can I make a reservation on the day?

    Same-day reservations are possible until 3:00 p.m.
  • 【Hotel / Guest rooms】

    Can I issue an accommodation certificate?

    Yes, it can be issued.Please contact us as we will send it to you by email.
  • 【Hotel / Guest rooms】

    Is it okay if the number of guests increases?

    Changes can be made without affecting the price as long as the number of people is within the maximum capacity.It is not possible to add bed…Continue reading
  • 【Hotel / Guest rooms】

    If you want to change your dates and reduce the number of nights you stay

    Please check the cancellation policy for your reservation on the reservation page.You can only change your reservation date to a smaller num…Continue reading

Reservations and Inquiries

Please contact us if you have any questions.

092-412-5133

grand.stay.hkt.sta.n@gmail.com