Frequently Asked Questions Q & A

Free parking (for 79 cars) is available near the hotel.

We do not provide.

Yes, we have foreign staff so we can speak English.

We accept advance reservations for a fee.Please contact us for details.

Yes, you can bring it in.

There are a humidifier, an iron, an ironing board, and a nail clipper.The number of each is limited, so please ask at the front desk.

The barrier-free guest rooms are available.

Yes, certainly.Kuroneko Yamato's Takkyubin is available at the front desk.You can use either prepayment or cash payment.We do not accept coo…Continue reading

Yes, certainly.Please fill in the hotel name, the full name of the guest, and the date of stay on the form.Please pay in advance for shippin…Continue reading

Yes, we will keep it.

No, there is no ATM available at this facility.

Yes, available for use.(VIZA, Master, Amex, JCB, MUFG, Union pay, etc.)

The Niseko International Clinic is about 15 to 20 minutes by car.
For business hours, please contact the clinic directly.

Not within walking distance.There is a Niseko store about 10 minutes by car.

Skis, snowboards and clothing can be rented for a fee at the hotel's ski valley.

Unfortunately, please refrain from staying with pets.

Yes, we do provide.

There are three types, S, M, and L.

For preschool children, there is no additional charge for bed-sharing children.

Preschool children can use existing beds free of charge.Up to 1 child can use existing bed per bed.

Please see the Niseko Village Official

The operation schedule changes depending on the season, so please contact each bus company for details.
Niseko bus TEL::0136-44-2001
Donan B…Continue reading

Yes, certainly.

We operate a free hotel shuttle bus from JR Kutchan StationPlease contact the hotel as the time may change depending on the season.

We operate a free hotel shuttle bus from JR Kutchan StationPlease contact the hotel as the time may change depending on the season.

No, we do not have this.

Yes, we do provide.

Unfortunately, there is no one-day hot spring business.

There are shampoo, conditioner, body soap, skin lotion, body milk (women only), hair tonic (men only), hair dryer, cotton swabs and water se…Continue reading

From 12:00 PM to 9:00 AM.Please contact the hotel as it may change depending on the season.