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- Frequently Asked Questions Q & A
0136-43-2078
- 【Others】
Is there a curfew?
We do not provide. - 【Others】
Do you understand English?
Yes, we have foreign staff so we can speak English. - 【Others】
Is there a service for anniversaries?
We accept advance reservations for a fee.Please contact us for details. - 【Others】
Can I bring in food and drinks?
Yes, you can bring it in. - 【Others】
What kind of rental items do you have?
There are a humidifier, an iron, an ironing board, and a nail clipper.The number of each is limited, so please ask at the front desk. - 【Others】
Do you support barrier-free access?
The barrier-free guest rooms are available. - 【Others】
Can I get a courier from the hotel?
Yes, certainly.Kuroneko Yamato's Takkyubin is available at the front desk.You can use either prepayment or cash payment.We do not accept coo…Continue reading - 【Others】
Can I send my luggage to the hotel first?
Yes, certainly.Please fill in the hotel name, the full name of the guest, and the date of stay on the form.Please pay in advance for shippin…Continue reading - 【Others】
Will you keep my luggage before check-in and after out?
Yes, we will keep it. - 【Others】
Is there a place where I can withdraw money?
No, there is no ATM available at this facility. - 【Others】
Can I use a credit card?
Yes, available for use.(VIZA, Master, Amex, JCB, MUFG, Union pay, etc.) - 【Others】
Please tell me about beauty salons and massages
We will arrange massage by outsourcing.Please contact us for details. - 【Others】
Is there a childcare service?
We will arrange babysitters by outsourcing.Please contact us for details.