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0772-74-0825
From 8:30 to 21:00
Q&A
What is the nearest station?
Kyoto Tango Railway
Yuhigaura-Kitsuonsen Station
It is about a 20-minute walk from the station.
*There is a shuttle bus from the station.(Re…Continue readingAre there toilets on the shuttle bus?
No.Please note that there is no toilet inside. We ask you to go to a restroom in advance before going on board.Is there a shuttle service?
We provide free pick-up from the nearest station (Yuhigaura-Kitsuonsen Station).
Advance reservations are required for the shuttle bus, so p…Continue readingCan I leave my car before check-in or after check-out?
The front desk can handle this matter.
Please do not hesitate to contact us.
However, please understand that sometimes there is no vacant sp…Continue readingCan I park a large vehicle in the parking lot?
Since this is a flat parking lot, there are no size or height restrictions.
*If you are coming by large car, bus, etc., please contact us i…Continue readingIs there parking available?
Yes.We have a parking lot on the premises. (Parking available for up to 40 cars)
Parking is free.Are there any days when the museum is closed?
Yes.It is closed twice a year for maintenance.From when do cancellation fees apply?
Cancellation fees are as follows.
Both are for the day of your stay.
■3 to 7 days before:20%
■Two days before:30%
■The day before:50%
■On th…Continue readingUntil when can I change the number of people?
It is possible until 2 days prior to check-in.
At least 2 days before your stay
Please contact us by phone (0772-74-0825).
Please understand…Continue readingCan I change rooms?
Yes.It can be changed depending on the availability.
However, please note that the price may change if you change rooms.
For more informatio…Continue readingCan I change my accommodation plan?
Yes.Generally, plan can be changed.
Depending on the date, plan you wish to change to may not be available.
Also, if you made a reservation …Continue readingPlease tell me the accommodation fee
The accommodation fee varies depending on the date of stay and the number of guests, so please check the details on the website.Please let me know the availability
Room availability changes depending on the date of stay and the number of guests, so please check the website for details.Can I stay with pets?
I am sorry.
No pet is allowed.
There is a pet hotel 7 minutes by car from our hotel. Please contact the hotel directly for more information.…Continue readingCan I bring children/infants? How much does it cost?
Children and infants are also welcome to stay.
■Junior high school students and above:Same as adult rate
■Elementary school-aged children:S…Continue readingCan I do without meals?
Yes.Depending on the date and room type, there are plan that do not include meals.Can I leave my luggage sent by courier?
It will be stored at the front desk.
When sending your luggage, please write the date of your stay and the name of the guest on the form.
It…Continue readingCan I leave my luggage before or after check-in?
The front desk can handle this matter.
Please do not hesitate to contact us.Can I extend my check-out time?
We can keep your luggage and your car though it is not possible to delay your check-out.
Please contact the front desk.Can I check in late?
For accommodation plan that include dinner, we ask that you check in by 18:00.We will wait until 7:00 p.m. at the latest, but if you arrive …Continue readingCan I check in early?
If you arrive 10 to 15 minutes earlier than 3:00 p.m., we will prepare to let you into your room.
If you arrive earlier than this, you will …Continue readingPlease tell me about the traffic situation on the roads to the accommodation.
Expressways and national highways may be congested on Saturdays during the New Year holidays, Obon, Golden Week, and summer holidays.
Other …Continue readingAre tire chains necessary on winter roads?
This is required every year from late December to early March.
We recommend mounting studless tires.Can I pay for my accommodation with a credit card?
Yes.Credit cards below can be used.
■Visa
■JCB
■Diners Club(Diners Club)
■Mastercard
■American Express(AMEX)
etc.Can I use mobile payment to pay for my accommodation?
I am sorry, but it is not available for use.Can I use coupons from magazines to pay for my accommodation?
I am sorry, but it is not available for use.Can I use travel agency gift certificates to pay for accommodation?
I am sorry, but it is not available for use.
Reservations and Inquiries
Please contact us if you have any questions.