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Frequently Asked Questions
We will pay close attention to the management of food and facilities so that our customers can spend their time safely and securely.We also appreciate hearing from our customers and strive to improve our customer service on a daily basis.
Q&A
【Wi-Fi / FREE information】
【Wi-Fi / FREE information】
It can be used in all rooms.【For guests using the large public bath】
◆The following types of customers are strictly prohibited from using this facility:
1. We strictly prohibit people with tattoos from using t…Continue readingHumidified air purifier
【Sharp Plasmacluster Humidified Air Purifier】
Installed in all guest rooms.About Lounge Ran and Dinner Restaurant Hydrangea
◆Prevention of spread of new coronavirus infection◆
Content:About shortened business hours
Period:From Friday, October 1, 2021 to undecide…Continue readingLate check-out 12:00 if you wish
【Late check-out 12:00 if you wish】
※All room types are the same, and if you wish to check out at 12:00, there is an additional charge of 2,2…Continue readingFor customers arriving by car
The hotel is also equipped with a parking lot, but there are only about 40 spaces.
In addition, since it is a narrow parking lot without par…Continue readingAbout transportation to the station
A limousine will pick you up from Toba Station to our hotel free of charge. (Time required:About 5 minutes)
If you would like to pick up you…Continue readingDinner · About breakfast place
At this facility, dinner is served in your room.
However, if the number of guests exceeds the room capacity, we will reserve a private banqu…Continue readingAbout seasonal creative kaiseki cuisine
The seasonal creative kaiseki cuisine menu served at our hotel for dinner changes every month.
You can have your meal at the end of the mont…Continue readingAbout the meal of children
For children's meals, the price is 70% of the adult price. "Children's Kaiseki Cuisine"
50% of the adult price. "Children's lunch"Both come …Continue readingRequests regarding food allergies
◆This facility cannot completely eliminate food allergies.Therefore, we do not provide meals for customers with food allergies.Because it is…Continue readingAbout cafe, shop corner business hours
Our hotel has a cafe and shop corner in the lobby area on the first floor.
Business hours are from 3:00 pm to 9:30 pm (last order at 9:00 pm…Continue readingRegarding the use of guest room refrigerators
All rooms at the property are equipped with a refrigerator.
We have soft drinks and beer available.(For a charge)
The main building guest ro…Continue readingAbout the possibility of bringing in eating and drinking
I am sorry, we can not accept it.
However, children's baby food is possible.Can I stay with my pet?
We are very sorry, but the hotel can not be used within the facility with pets.About non-smoking rooms
There is no smoking room at the hotel.For those who wish, we are deodorizing with a deodorant etc.
Please specify in the reservation form qu…Continue readingvending machine
We have set up vending machines in the public bath area.
This image is of an ice cream (Haagen-Dazs) vending machine.We also have vending ma…Continue readingAbout coffee at breakfast
The hotel does not have a coffee service at breakfast.
Several types of drinks and our own blend of green juice.
Coffee is charged at the lo…Continue readingAbout types of cigarettes
Regarding cigarettes, we sell several types at our shop.
The nearest convenience store takes about 30 minutes on foot.
Also, there are no ci…Continue reading
Reserve·Contact us
Please feel free to contact us if you have any questions.