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- Q&A
Q&A
Q. How do I make a reservation?
- A.If you call us, please call us at 0287-36-6767 (representative).
In addition, we accept inquiries from the Internet 24 hours a day.
Q. Can I cancel my reservation? Is a cancellation fee required?
- A. In case of cancellation, a predetermined cancellation fee will be charged.
20% the day before, 50% on the day, and 100% no stay for the regular price.
Q. When can I make a reservation?
- A. Basically, we always accept orders.
If you have any requests, please contact us by phone.
Q. Do you have non-smoking rooms?
- A. If you would like a non-smoking room, please include "Non-smoking room request" in the notes when making a reservation.
As the number of rooms is limited, it may not be available.Please understand.
Q.How many people can stay in one room?
- A.We have rooms for up to 3 adults.Please ask for the room type when making a reservation.
As the number of rooms is limited, it may not be available.Please understand.
Q.What kind of rental equipment do you have?
- A. Irons / mobile chargers / electric blankets / bicycle rentals are available.
*Please understand that the quantity is limited.Please ask at the front desk if you would like one.
Q. From what time can I check in? Is it okay if the check-in time is late?
- A. Check-in is until 15:00 and check-out is until 10:00.
On the day of your stay, please contact the hotel if you will arrive later than the estimated time of arrival, or if you will be arriving late at night.
If you do not contact us, it may be canceled.
Q. Can you keep my luggage before check-in?
- A. If you arrive before the check-in time, your luggage will be stored at the front desk.
Please understand that we cannot keep valuables, living things, and fragile items.
Q. Can I send the luggage by courier in advance?
- A. We will keep it at the front desk, so please fill in the accommodation date and the name of the guest in the remarks column of the delivery form and send it.
However, we do not accept cash on delivery.Shipment is available at the front desk.
Q. Can I extend the check-out? How long is it possible?
- A. We do not extend the check-out time.Please understand.
Q. From what age do children need to pay? Is there a child fee?
- A. The price is the same as adults when using a bed.An additional 1,000 yen will be added to the regular rate for children of elementary school age and older who sleep together.
Yukata, towels, etc. will be provided.Children under elementary school age are free of charge if sharing a bed.
Q.What kind of credit cards can I use?
- A. You can use Visa / JCB / American Express / Diners Club / DC / NICOS / UFJ Card / Mastercard, etc.
Please contact us for other cards.
Q. Is there a parking lot?
- A. There is an outdoor parking lot.Medium-sized vehicles for construction can also be parked.
Q. Is there a hot spring?
- A. There is a large public bath for men only, although it is not a hot spring.