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  2. Frequently Asked Questions

Frequently Asked Questions

  • Isn't it impossible to park when the car is full?

    We do not have enough parking space.
  • How much does the parking lot cost?

    It is free of charge.Please be assured that there is enough space without reservation.
  • Can I leave my luggage with Takkyubin in advance?

    Yes, available.Please specify the date and guests on the form.
  • How much does a child's breakfast cost if they sleep together?

    Breakfast charge is a service.
  • How old can a child be in bed?

    Children up to 6 years old can use existing bed.
  • The room you are staying in, what floor will it be?

    There are up to 11 floors, and we will respond if there is a request from the lower floors to the upper floors.
  • Can I request a non-smoking room?

    Yes, available.We also sell non-smoking rooms online.
  • Is it possible to have two twin rooms as close to each other as possible?

    There are only 1 deluxe twin room and 2 twin rooms available, and they cannot be located nearby because they are on separate floors.If it isContinue reading
  • Can I put things in the refrigerator in my room?

    The power is on for 24 hours so you can turn it on.
  • I want to check in early ...

    Please contact us in advance as it depends on the cleaning situation.
  • Is there a place to eat and drink near the hotel?

    In front of the hotel, there is a directly operated store "Restaurant Kibun" and "Lamb Kobo / Sapporo Ranch".
  • What are the check-in and check-out times?

    Check-in time is 3 pm and check-out time is 10 am.If you contact us at night, you can check in at midnight.
  • I would like to extend the check-out time ...

    Overcharge is JPY 1,740 until 1:00 pm, JPY 2,900 until 3:00 pm, and JPY 5,800 after 3:00 pm.
  • Do you have an iron?

    Located in the free rental corner in front of the elevator on the 1st floor.
  • Is there a humidifier rental?

    Located in the free rental corner in front of the elevator on the 1st floor.
  • Can you get the ice

    You will receive it at the front desk on the 1st floor.
  • Are there amenities for children?

    We do not provide.There is always one spare slipper and pillow in the room.
  • Can I pay by credit card or e-commerce?

    Credit cards are accepted.Electronic money is not supported.
  • I'd like to have a receipt created under the company name.

    Yes, available.
  • Do you have a relaxation store?

    Please contact the front desk.
  • Is there a convenience store near the hotel?

    It is about a 3-minute walk away.
  • I suddenly got a fever. Is there a pharmacy nearby?

    There is a drug store about 5 minutes on foot.

Reservations / Inquiries

If you have any questions, please contact us.