- Top
- Q&A
0276-49-2111
Fax:0276-50-1171
Q&A
What time is check-in and check-out?
As a general rule, check-in is at 4:00 PM and check-out is at 10:00 AM.
The latest check-in time is 26:00.
It depends on your accommodation …Continue readingWhen do cancellation fees start to apply?
Cancellation fees are as follows.
■Two days before check-in:20%
■The day before:80%
■On the day of arrival:100%
■Cancellation without any co…Continue readingIs there a curfew?
We do not have curfew.Front desk staff are available 24 hours a day.Can I use the room before check-in time?
Please let us know if you would like to check in early when making your reservation.The fee is 1,000 yen per hour.
We may not be able to acc…Continue readingCan I extend my check-out time?
Up until 12:00 noon, an extension fee of 1,000 yen per hour will be charged.
For extensions between 12:00 and 13:00, an additional 2,000 yen…Continue readingCan I store my luggage?
Luggage can be stored at the front desk before check-in and after check-out.
Please do not hesitate to contact us.Is it okay to send my luggage to the hotel in advance?
We can accept your luggage.
Please clearly write the check-in date and guest name so that the hotel staff can see them, and send it to the a…Continue readingWhat amenities are available?
■amenities provided in the room
Gown,Disposable slippers,Face towel,Bath towel,Foot mat,Shampoo,Hair conditioner,Body wash
■amenities avail…Continue readingAre there any items available for loan?
We have a variety of rental equipment available.
There are irons and ironing boards, cell phone chargers, humidifiers, blankets, etc.
Please…Continue readingCan I access the internet in the room?
Free Wi-Fi is available in all rooms.
Wired LAN is also available in the annex.
Wired LAN cables are available for rental at the front desk,…Continue readingIf I stay for consecutive nights, will the room be cleaned every day?
As part of our efforts to protect the global environment, our hotel has implemented "ECO continuous overnight cleaning."
Regular cleaning wi…Continue readingCan minors stay alone?
If you are under 18 years old and staying alone or with other minors, your guardian must submit a consent form.
Please understand that we ma…Continue readingCan I invite people other than guests to my room?
Entry by anyone other than guests is strictly prohibited.Please meet in the lobby on the 1st floor.
If a person other than the guest is foun…Continue readingHow do I change or cancel a reservation?
The procedure for changing or canceling a reservation varies depending on the route you have booked.
If you made a reservation on the Offici…Continue readingCan I specify a room number or request a higher floor?
Generally, we decide the room number on the day, so we do not accept requests.
We will do our best to accommodate requests such as high floo…Continue readingAre there any barrier-free rooms?
Our hotel does not have any barrier-free rooms.Please understand.Please tell me the time and place for breakfast
Breakfast is served at the restaurant on the first floor of the facility.
It is buffet style and is open from 6:30 to 9:30.
Guests whose acc…Continue readingIs Wi-Fi available within the facility?
Free Wi-Fi service is available.
Please use your smartphone, tablet, or wireless LAN-enabled computer.
Please configure the connection setti…Continue readingAre there any smoking areas within the facility?
Smoking is prohibited throughout the facility except in smoking rooms.
If you wish to smoke, please use the smoking area located just outsid…Continue readingIs there a laundry corner?
Available.
There is a coin laundry (one self-service washing machine and one dryer) available 24 hours a day on the first floor of the main …Continue readingAre there vending machines?
There are two drink vending machines in the lobby on the first floor of the main building, and one at the entrance to the annex.
There are n…Continue readingIs there a microwave?
They are available in the lobby on the first floor of the main building.
In addition, all guest rooms in the annex are equipped with these d…Continue readingAre wheelchairs available?
Wheelchairs are not available for rental.Please understand.Do you have bicycle rentals?
The hotel does not offer bicycle rentals.
Bicycle rentals are available at Ota Station, so please use those.
〈Opening Hours〉
(Ota Station) …Continue readingCan I bring children and infants?
Children and infants are also welcome to stay.
Children in elementary school and above are treated the same as adults.
Up to one preschool c…Continue readingAre there amenities for children?
Children's toothbrushes and slippers are available.
Please ask the front desk clerk.Do you have baby cribs and bed guards available for rental?
We do not rent baby cribs or bed guards.Please understand.Is there a large public bath?
Our hotel does not have a large public bath.Please understand.Is there parking available? How much is parking?
Next to the hotel is the "Park LEPO Ota Station No. 2" parking lot.Parking is available for up to 45 cars.
Parking costs 400 yen (tax includ…Continue readingCan I park a large vehicle?
The following sizes of vehicles can fit through the gate of the "Park LEPO Ota Station No. 2" parking lot next to our hotel.
full length...5…Continue reading
Reservation / Inquiry
If you have any questions, please contact us.