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Ota Now Resort Hotel
0276-49-2111
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  2. Q&A

Q&A

  • 【Hotel / Guest rooms】

    What time is check-in and check-out?

    As a general rule, check-in is at 4:00 PM and check-out is at 10:00 AM.
    The latest check-in time is 26:00.
    It depends on your accommodation …Continue reading
  • 【Hotel / Guest rooms】

    When do cancellation fees start to apply?

    Cancellation fees are as follows.
    ■Two days before check-in:20%
    ■The day before:80%
    ■On the day of arrival:100%
    ■Cancellation without any co…Continue reading
  • 【Hotel / Guest rooms】

    Is there a curfew?

    We do not have curfew.Front desk staff are available 24 hours a day.
  • 【Hotel / Guest rooms】

    Can I use the room before check-in time?

    Please let us know if you would like to check in early when making your reservation.The fee is 1,000 yen per hour.
    We may not be able to acc…Continue reading
  • 【Hotel / Guest rooms】

    Can I extend my check-out time?

    Up until 12:00 noon, an extension fee of 1,000 yen per hour will be charged.
    For extensions between 12:00 and 13:00, an additional 2,000 yen…Continue reading
  • 【Hotel / Guest rooms】

    Can I store my luggage?

    Luggage can be stored at the front desk before check-in and after check-out.
    Please do not hesitate to contact us.
  • 【Hotel / Guest rooms】

    Is it okay to send my luggage to the hotel in advance?

    We can accept your luggage.
    Please clearly write the check-in date and guest name so that the hotel staff can see them, and send it to the a…Continue reading
  • 【Hotel / Guest rooms】

    What amenities are available?

    ■amenities provided in the room
    Gown,Disposable slippers,Face towel,Bath towel,Foot mat,Shampoo,Hair conditioner,Body wash

    ■amenities avail…Continue reading
  • 【Hotel / Guest rooms】

    Are there any items available for loan?

    We have a variety of rental equipment available.
    There are irons and ironing boards, cell phone chargers, humidifiers, blankets, etc.
    Please…Continue reading
  • 【Hotel / Guest rooms】

    Can I access the internet in the room?

    Free Wi-Fi is available in all rooms.
    Wired LAN is also available in the annex.
    Wired LAN cables are available for rental at the front desk,…Continue reading
  • 【Hotel / Guest rooms】

    If I stay for consecutive nights, will the room be cleaned every day?

    As part of our efforts to protect the global environment, our hotel has implemented "ECO continuous overnight cleaning."
    Regular cleaning wi…Continue reading
  • 【Hotel / Guest rooms】

    Can minors stay alone?

    If you are under 18 years old and staying alone or with other minors, your guardian must submit a consent form.
    Please understand that we ma…Continue reading
  • 【Hotel / Guest rooms】

    Can I invite people other than guests to my room?

    Entry by anyone other than guests is strictly prohibited.Please meet in the lobby on the 1st floor.
    If a person other than the guest is foun…Continue reading
  • 【Hotel / Guest rooms】

    How do I change or cancel a reservation?

    The procedure for changing or canceling a reservation varies depending on the route you have booked.
    If you made a reservation on the Offici…Continue reading
  • 【Hotel / Guest rooms】

    Can I specify a room number or request a higher floor?

    Generally, we decide the room number on the day, so we do not accept requests.
    We will do our best to accommodate requests such as high floo…Continue reading
  • 【Hotel / Guest rooms】

    Are there any barrier-free rooms?

    Our hotel does not have any barrier-free rooms.Please understand.

Reservation / Inquiry

If you have any questions, please contact us.

0276-49-2111

Fax:0276-50-1171

frontdesk@ota-now.jp