1. Top
  2. Q&A

Q&A

Q&A

  • Is there anything other than the new corona vaccination certificate?

    PCR test:Inspection date + within 3 days,or plateau qualitative test:A negative certificate within 1 day of the test date and those who wishContinue reading
  • What are the conditions for applying the Nationwide Travel Assistance Travel Discount? ①

    ・Public certificate that can confirm the address that proves the identity((License, health certificate, etc.)*no copy
  • Trip discount ④ Will I automatically be eligible for the national travel support?

    Under Yamanashi Prefecture's rules, existing reservations are not automatically eligible for National Travel Assistance.Not applicable as isContinue reading
  • Trip discount ③ Can I get a discount with the Jalan Rakuten plan?

    Discounts cannot be received at the hotel for reservations made by travel agencies.Please make a reservation after obtaining a national travContinue reading
  • Trip discount ② What if not all members of the group are eligible for assistance?

    Those who are not eligible can also stay, but there is no discount
  • Trip discount ① What is the fee for canceling a reserved plan?

    No cancellation fee will be charged for rebooking or local payment.Please cancel on the Internet.
  • I forgot my certificate on the day.Can subsidy discount be applied?

    Discounts cannot be applied if you forget even one of your proofs at check-in.If one member of the group forgets, only that member is exemptContinue reading
  • What are the conditions for applying the Nationwide Travel Assistance Travel Discount? ②

    New type coronavirus vaccination certificate (more than 14 days have passed since 3 or more vaccinations, such as a certificate of vaccinatiContinue reading
  • Will the national travel support discount subsidy continue during the period?

    Subsidies are limited.Sales will stop as soon as it is gone.We kindly ask for your understanding and cooperation.
  • Can I accept pets?

    We apologize for the inconvenience, but we do not currently accept pets.
  • Weather forecast☆Where is the area of "Spatio Kobuchisawa"?

    Plateau・ ・ ・So, I think there are many people who get lost in preparing clothes.
    In the weather forecast, "Hokuto City" is the area of the wContinue reading
  • Do I need studless tires if I go in winter?

    Car passengers will need studless tires or chains due to snow during the winter months from mid-December to the end of March.Please be carefContinue reading

Reservation / Inquiry

If you have any questions, please contact us.

0551-36-6111