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FAQ
INFORMATION
092-235-1827
9:00 to 17:00 *Regular holiday:1st and 3rd Wednesday(If it is a public holiday, the following Wednesday)
FAQ
- 【Hotel / Guest rooms】
Check-in and check-out times.
Check-in is from 15:00 and check-out is at 11:00.
*If you plan to arrive after 17:00, please contact us in advance. - 【Hotel / Guest rooms】
Please tell me the capacity of each room.
VILLA accommodates 4 people, COTTAGE accommodates 2 people, and LAND CAVE accommodates 6 people. - 【Hotel / Guest rooms】
What amenities are available in the rooms?
Bamboo Toothbrush Set,Bamboo Hair Comb,Cotton Body Towel,Pajamas,Bath towel,
Face towel,Wash towel,Bath mat,Shampoo,Treatment,
Body soap,Han…Continue reading - 【Hotel / Guest rooms】
Please tell me the number of beds.
The number of beds is as follows:
VILLA:4 double-size mattresses(Retelly Motion Mattress)
*There are two units in each of the two bedrooms.…Continue reading - 【Hotel / Guest rooms】
Is there air conditioning in the room?
The air conditioning equipment is installed as follows:
VILLA:The kitchen/dining room and bedrooms are equipped with air conditioning and he…Continue reading - 【Hotel / Guest rooms】
Are there any smoking rooms?
Smoking is prohibited within the facility area, guest rooms, and guest decks (including electronic cigarettes, smokeless tobacco, and heated…Continue reading - 【Hotel / Guest rooms】
Are there any rental equipment available?
Items include a humidifier, sewing kit, nail clippers, blood pressure monitor, thermometer, converter plug, charger, extension cord, disposa…Continue reading - 【Hotel / Guest rooms】
What payment methods can I use?
In addition to cash payments, we accept various credit cards, electronic money, and QR code payments. - 【Hotel / Guest rooms】
Can I check in early?
Unfortunately, we do not offer early check-ins.Please understand. - 【Hotel / Guest rooms】
Can I check out late?
Unfortunately, we do not offer late check-out.Please understand. - 【Hotel / Guest rooms】
Can I stay alone?
Single guests are also welcome.The availability varies depending on the date, so please check the accommodation reservation page.
*By search…Continue reading - 【Hotel / Guest rooms】
Can a group of only minors (under 18 years old) stay?
If a parent or guardian is not staying with you and you are under the age of 18, you will need a parental consent form.If you wish to stay w…Continue reading - 【Hotel / Guest rooms】
Are there lights-out or quiet times?
Please be quiet after 10:30pm as it is quiet time.Some guests on the site are resting in their guest rooms.After 10:30 p.m., please refrain …Continue reading - 【Hotel / Guest rooms】
I have reserved two buildings. Can I put them next to each other?
We will do our best to accommodate your request, so please ask when making your reservation.However, please understand that we may not be ab…Continue reading - 【Hotel / Guest rooms】
I would like to store my luggage before check-in.
Please contact the front desk if you would like to store your luggage before check-in or after check-out.Please feel free to ask our front d…Continue reading - 【Hotel / Guest rooms】
If I send my luggage by courier, can you store it for me?
Please fill in the following information and send it to us.
・Guest name (Please include full name in furigana)Please be sure to enter the n…Continue reading - 【Hotel / Guest rooms】
Is it barrier-free?
There is a slope from the parking lot to the reception building.
VILLA, COTTAGE, and LAND CAVE each have wheelchair accessible rooms.Althoug…Continue reading - 【Hotel / Guest rooms】
Can I order a cake for anniversaries, etc.?
We can provide it.If you wish to make this request, please leave a comment in the comments section when booking, or contact us directly at l…Continue reading - 【Hotel / Guest rooms】
How much does it cost to cancel a reservation?
Cancellation fees are as follows.
(1) No-show or cancellation on the day of arrival: 100%
(2) Cancellation on the day before: 80%
(3) Cance…Continue reading
Reservations and Inquiries
Please contact us if you have any questions.