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Frequently Asked Questions

Frequently Asked Questions

【Hotel / Guest rooms】
What cooking utensils are available in the rooms?
Refrigerator/Microwave Oven/rice cooker/Hot plate
kettle/Frying pan/pot/Chopping block/Ladle/Spatula/Kitchen chopsticks/The dishes/glass/Pee…Continue reading
【Hotel / Guest rooms】
What are the check-in and check-out times?
Check-in is from 15:00 to 22:00.

Please be sure to contact us if you plan to arrive after 10:00 p.m.

Check-out is until 11:00.
【Access / Parking】
Is there a parking lot?
There is a mechanical car park on the hotel premises.
・Reservations are not accepted.
・Please fill in the empty space.
・If the parking lot i…Continue reading
【Hotel facilities / Equipment】
Are there smoking and non-smoking rooms?
The entire building and all rooms (including balconies) are non-smoking.

Please smoke in the smoking area outside on the 1st floor.

A pock…Continue reading
【Others】
Can I send my luggage by courier first?
Please contact the hotel.
Or please write it in the comments section when making your reservation.

Please write the name of the person maki…Continue reading
【Hotel / Guest rooms】
What amenities are available in the guest rooms?
Toothbrush/Body scrub sponge/Cotton swabs/Hair elastic/Hair brush/Razor/Slipper/Liquid laundry detergent (enough for the number of nights) w…Continue reading
【Use with children】
Children's amenities
We have toothbrushes available for children.
They are available next to the front desk, so please feel free to take one.
【Hotel facilities / Equipment】
Rental items
All rental items are limited in number.Please understand.

●Kitchen supplies
toaster,bowl,Colander,can opener,Wine Opener,bottle opener

●Te…Continue reading
【Use with children】
Rental items: Children's items
Information on rental equipment(Free rental)

<Kids' products>
・Bed guards and baby high chairs
・Baby bathtub chair, diaper pail
・Kids toile…Continue reading
【Hotel / Guest rooms】
Are lotion, milky lotion, etc. provided as amenities?
Basic cosmetics and other skincare products are not provided in the guest rooms, but they are available for purchase at the front desk on th…Continue reading
【Hotel / Guest rooms】
Is Wi-Fi connection available?
Each guest room is equipped with free high-speed Wi-Fi which can be accessed with a dedicated password.
【Hotel facilities / Equipment】
Are there vending machines?
There is a vending machine in the 1st floor lobby.

Alcohol is only sold from the display case.
Please inquire at the front desk if you woul…Continue reading
【Hotel facilities / Equipment】
Do you have an ice machine?
If you require ice, please ask our front desk staff.
We will fill it and hand it over to you at the 1st floor lounge (Lunasol).

When the fr…Continue reading