Reservation confirmation/cancellation
language
YOTEL Tokyo Ginza
03-6274-6301
Reservation
  1. Top
  2. Q&A

Q&A

FAQ

About accommodation

Q. What payment methods can I use?
A. Only credit cards are accepted.Please note that cash and code payments are not accepted.
【Accepted credit cards】
Visa, Mastercard, Discover, American Express, Dinars, JCB

Q. Can I bring pets?
A. Guide dogs and assistance dogs are allowed, but prior confirmation is required, so please contact the hotel when making your reservation.

Q. Is smoking allowed inside the hotel? ​
A. No.The entire hotel is non-smoking, including the rooms and restaurant.​
If you violate the non-smoking policy, we will charge you a cleaning fee of 30,000 yen*.

Q. Can I send my luggage before my stay?
A. Please write down the name of the person making the reservation, the check-in date, luggage details, and contact information and send it to the address below.​
YOTEL Tokyo Ginza
1-7-7 Shinbashi, Minato-ku, Tokyo 105-0004 (03-6274-6301)
*Please refrain from sending cash, valuables, or perishable items.Your luggage will be handed over to you when you check in.​​

Q. Are there extra beds available?
A. No, we do not have extra beds available.
  • 【Hotel / Guest rooms】

    What are the check-in and check-out times?

    Check-in is at 3:00 PM and check-out is at 11:00 AM.
    *This may vary depending on plan.
  • 【Hotel / Guest rooms】

    Is early check-in possible?

    We can provide you with information depending on availability.
    The following additional charges will apply.
    6:00-10:00 14,520 yen / 10:00-12…Continue reading
  • 【Hotel / Guest rooms】

    Is late check-out possible?

    We can provide you with information depending on availability.
    The following additional charges will apply.
    11:00-13:00 4,840 yen / 13:00-15…Continue reading
  • 【Hotel / Guest rooms】

    Can you hold my luggage before and after my stay?

    We will hold your luggage at the front desk only on the day of check-in/check-out.
  • 【Hotel / Guest rooms】

    Can I change or cancel my reservation?

    If you cancel your reservation, a cancellation fee will be charged according to our cancellation policy.
    If you change your reservation, you…Continue reading
  • 【Hotel / Guest rooms】

    When do cancellation fees start to apply?

    It depends on the cancellation policy.
  • 【Hotel / Guest rooms】

    Can I change or cancel my hotel reservation?

    Customers must contact the booking site directly.
    Please note that if you cancel your reservation, a cancellation fee will be charged accord…Continue reading
  • 【Hotel / Guest rooms】

    Is payment made in advance or on-site?

    It depends on plan you booked.
  • 【Hotel / Guest rooms】

    What payment methods are available?

    We only accept various credit cards.
    Please note that we do not accept cash or QR code payments.
  • 【Hotel / Guest rooms】

    Is a deposit or security deposit required?

    It is not necessary.
  • 【Hotel / Guest rooms】

    Can minors stay overnight without an adult?

    Parental consent is required.Please contact the hotel for details.
  • 【Hotel / Guest rooms】

    Can I sleep in the same bed as my child?

    Children aged 12 and under are allowed to share a bed with their parents, with a maximum of one child per room.
  • 【Hotel / Guest rooms】

    Can I specify the type of bed?

    Please note that the bed type varies depending on the room type, so please check before making your reservation.
  • 【Hotel / Guest rooms】

    Can I request a higher floor, a specific view, etc.?

    We will accept your request, but we cannot guarantee it in advance.
  • 【Hotel / Guest rooms】

    Is there a smoking room?

    This facility is entirely non-smoking.
  • 【Hotel / Guest rooms】

    Are there amenities in the guest rooms?

    The following amenities are provided in your room.
    Bathroom amenities (shampoo),Hair conditioner,Body soap)/Hair dryer/iron/Ironing board/Co…Continue reading
  • 【Hotel / Guest rooms】

    Are pajamas, slippers, and toothbrushes provided in the guest rooms?

    We only provide slippers.
    Please contact the front desk if you need pajamas or a toothbrush.
  • 【Hotel / Guest rooms】

    Is Wi-Fi available for free?

    Yes, it's free to use.
    You will need to enter your name and email address to connect.
  • 【Hotel / Guest rooms】

    Is there a parking lot?

    It is located on the premises.
    2,200 yen/1 day(First come, first served)*No prior confirmation possible.
  • 【Hotel / Guest rooms】

    Please tell me how to get from the nearest station to the hotel.

    The nearest station is Shimbashi Station.If you are getting off at JR Station, please use Ginza Exit.
    You can also reach us on foot from Gin…Continue reading
  • 【Hotel / Guest rooms】

    Can I send packages or other items in advance via courier service?

    Yes, you can ask at the front desk.
    Due to limited luggage storage capacity, we will ship your luggage on the day of or the day before check…Continue reading
  • 【Hotel / Guest rooms】

    Could you please tell me how to get from the airport to the hotel?

    Narita Airport:Train(Keisei Narita Sky Access Line),Bus (Limousine bus)/ (Get off at Mitsui Garden Ginza Premier bus stop),taxi
    Haneda Airpo…Continue reading
  • 【Hotel / Guest rooms】

    Can I smoke in the guest rooms?

    This facility is entirely non-smoking, including the guest rooms.
    If you smoke, you will be fined 30,000 yen.
  • 【Hotel / Guest rooms】

    Are there coin laundries or laundry services available?

    Cleaning services are available at the front desk.
    The laundry is located near Shimbashi Station.
  • 【Hotel / Guest rooms】

    Can I stay even if I check in late at night?

    We are available 24 hours a day.
    The doors will be locked after midnight, so please ring the intercom upon arrival.

CONTACT

Hotel inquiries

03-6274-6301

[Reception hours by phone] 9:00 to 18:00 Payment at this facility is by card only.

tok.reservations@yotel.com