Reservation confirmation/cancellation
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YOTEL Tokyo Ginza
03-6274-6301
Reservation
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  2. Q&A

Q&A

FAQ

About accommodation

Q. What payment methods can I use?
A. Only credit cards are accepted.Please note that cash and code payments are not accepted.
【Accepted credit cards】
Visa, Mastercard, Discover, American Express, Dinars, JCB

Q. Can I bring pets?
A. Guide dogs and assistance dogs are allowed, but prior confirmation is required, so please contact the hotel when making your reservation.

Q. Is smoking allowed inside the hotel? ​
A. No.The entire hotel is non-smoking, including the rooms and restaurant.​
If you violate the non-smoking policy, we will charge you a cleaning fee of 30,000 yen*.

Q. Can I send my luggage before my stay?
A. Please write down the name of the person making the reservation, the check-in date, luggage details, and contact information and send it to the address below.​
YOTEL Tokyo Ginza
1-7-7 Shinbashi, Minato-ku, Tokyo 105-0004 (03-6274-6301)
*Please refrain from sending cash, valuables, or perishable items.Your luggage will be handed over to you when you check in.​​

Q. Are there extra beds available?
A. No, we do not have extra beds available.
  • 【Meals / Restaurants / Bars】

    Could you please tell me your breakfast hours?

    Breakfast is served from 7:00 to 10:00.
  • 【Meals / Restaurants / Bars】

    Do I need to make a reservation for breakfast?

    Available without reservations.
  • 【Meals / Restaurants / Bars】

    How much does breakfast cost?

    The usual price is 3,900 yen.
    If you purchase it in advance at the front desk, it will cost 3,315 yen.
  • 【Meals / Restaurants / Bars】

    Can you confirm if breakfast is included in the hotel reservation?

    Yes, you can check it.
  • 【Meals / Restaurants / Bars】

    Can non-guests use the restaurant?

    Yes, available for use.
  • 【Meals / Restaurants / Bars】

    Can you accommodate allergies and dietary restrictions?

    As this is a buffet-style meal, we cannot offer any special arrangements.
    We can accommodate patients with celiac disease, but please contac…Continue reading
  • 【Meals / Restaurants / Bars】

    Do you have vegan or halal options?

    As this is a buffet-style meal, we cannot offer any special arrangements.
    Please choose items that the person themselves can eat.
  • 【Meals / Restaurants / Bars】

    Do you have a children's menu or children's prices?

    We do not have a children's menu.
    Charge 1,950 yen.
  • 【Meals / Restaurants / Bars】

    Can I reserve a table at the restaurant in advance?

    Yes, certainly.
  • 【Meals / Restaurants / Bars】

    Do you offer takeout or room service?

    Unfortunately, we are not currently offering this service.
  • 【Meals / Restaurants / Bars】

    Can I use a credit card or electronic payment at the restaurant?

    We only accept credit cards.
  • 【Meals / Restaurants / Bars】

    Can we reserve the entire facility for private use or for group bookings?

    Yes, certainly.
  • 【Meals / Restaurants / Bars】

    Do you have a menu for pregnant women?

    We have a special menu for pregnant women.
    When making a reservation, please specify any foods you cannot eat in the comments section.

CONTACT

Hotel inquiries

03-6274-6301

[Reception hours by phone] 9:00 to 18:00 Payment at this facility is by card only.

tok.reservations@yotel.com