Frequently Asked Questions

This document provides instructions on how to change your registration information as a member of our hotel.

① It is located at the top of …Continue reading

Please feel free to use a false name (alias), false address, and false phone number when making a reservation.
Someone is registering

If th…Continue reading

You can choose online payment (credit card payment) when making a reservation online.
※We do not have access to your card information from o…Continue reading

For guests staying with us (the person making the reservation):
Please enter your address and phone number

If there are incompleteness in t…Continue reading

There are no banks or ATMs around this facility (within walking distance)
There are several banks within a 5-minute drive

【Nearest bank】
Oi…Continue reading

The provision of medicines is prohibited at accommodation facilities under Article 24 of the Pharmaceutical Affairs Law.
We cannot deliver m…Continue reading

All rooms are equipped with an air purifier with a humidifying function.
Please use

We will keep it at the front desk "only before check-in".
Please tell the staff

※Please understand that we cannot keep valuables etc.
※Plea…Continue reading

We handle Yamato Transport
Please ask the staff when using

※We are also keeping your luggage before your stay
　Please write the name of the…Continue reading