Frequently Asked Questions

This document provides instructions on how to change your registration information as a member of our hotel.

① It is located at the top of …Continue reading

Please feel free to use a false name (alias), false address, and false phone number when making a reservation.
Someone is registering

If th…Continue reading

You can choose online payment (credit card payment) when making a reservation online.
※We do not have access to your card information from o…Continue reading

Sorry
This inn does not provide a shuttle service.
We ask that you move around on your own.

If you can't find a taxi, we'll arrange one for…Continue reading

Free of charge available on the premises of our inn
There is a parking lot exclusively for hotel guests.

If you are arriving by car, please…Continue reading

For guests staying with us (the person making the reservation):
Please enter your address and phone number

If there are incompleteness in t…Continue reading

I'm sorry
Our hospital is an inn only for 2 adults
Please understand that we do not accept group reservations.
【We do not accept reservation…Continue reading

Customers with food allergies should ask at the time of reservation
However, depending on the content and number of allergies, we may not be…Continue reading

There is a convenience store and a supermarket about 1km away.

This facility is located at the foot of a mountain surrounded by nature, and…Continue reading

There are no banks or ATMs around this facility (within walking distance)
There are several banks within a 5-minute drive

【Nearest bank】
Oi…Continue reading

The provision of medicines is prohibited at accommodation facilities under Article 24 of the Pharmaceutical Affairs Law.
We cannot deliver m…Continue reading

【Check In】
　PM 15: 00-17: 30
　Please check in within the designated check-in time due to dinner schedule constraints.

【Check Out】
　PM12: 00…Continue reading

I'm sorry
We cannot extend your check-out time.
Please understand
In addition, the checkout time is 12:00 noon

※Check out of no meal plan i…Continue reading

【 car 】
About 10 minutes from Oita Expressway Yufuin IC

※If you have any questions, please do not hesitate to contact us

【Electric train】
…Continue reading

You will dine at the restaurant located in the main building's front desk wing.
Relax in a completely private room and enjoy seasonal cuisin…Continue reading

【Dinner】
From 18:00 PM/From 18:30 PM
We will be available at any time

※Check-in is from 15:00 to 17:30
※Please contact us if your arrival t…Continue reading

【Fountain quality】
Simple hot spring

【efficacy】
Neuralgia/muscle pain/Joint pain/Fifty shoulders/Motor paralysis
Joint stiffness / cotton /…Continue reading

【Department arrival】
pajamas/Haori

【Bath goods】
bath towel/towel/shampoo/conditioner/Body soap
Hairdryer/hand mirror

【Amenities】
Male:toot…Continue reading

All rooms are equipped with an air purifier with a humidifying function.
Please use

Smoking is permitted in all rooms at our inn.

For customers who wish to have a non-smoking room, we will deodorize the room.
We are prepari…Continue reading

We will keep it at the front desk "only before check-in".
Please tell the staff

※Please understand that we cannot keep valuables etc.
※Plea…Continue reading

We handle Yamato Transport
Please ask the staff when using

※We are also keeping your luggage before your stay
　Please write the name of the…Continue reading

You can relax in your room at both the beauty salon and chiropractic.
Please ask the front desk when using

【Esthetics】
≪Aromatherapy · Rela…Continue reading

Depending on the model and settings of your car navigation system
Even if you search using our phone number, address, etc.
It seems that som…Continue reading

Our inn's open-air bath does not have a roof.
As long as we are going to advertise it as an "open-air bath"
We are committed to being comple…Continue reading

Sorry
Because the hotel is an inn only for 2 adults
We regret that we cannot accommodate children under junior high school age.
Please under…Continue reading