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  2. Frequently Asked Questions

Frequently Asked Questions

  • Q: I am allergic to it ..

    Customers with food allergies should ask at the time of reservation
    However, depending on the content and number of allergies, we may not beContinue reading
  • Q:Can I pay by credit card?

    ◎ You can choose online payment (credit card payment) when making a reservation online.
    ※Please be assured that your card information is notContinue reading
  • Q:Is there a convenience store or supermarket nearby?

    There is a convenience store and a supermarket about 1km away.

    This facility is located at the foot of a mountain surrounded by nature, andContinue reading
  • Q:Is there a cash corner nearby?

    There are no banks or ATMs around this facility (within walking distance)
    There are several banks within a 5-minute drive

    【Nearest bank】
    OiContinue reading
  • Q: Is there a parking lot?

    Free use on site
    There is a private car park for guests

    When you come by car
    Please ask at the time of booking

    ※The number of parking lotsContinue reading
  • Q:Can I get medicine such as cold medicine at the inn?

    The provision of medicines is prohibited at accommodation facilities under Article 24 of the Pharmaceutical Affairs Law.
    We cannot deliver mContinue reading
  • Q:What is the contact information of the accommodation representative?

    For those who can come in at the time of accommodation (representatives)
    Please enter your address and phone number

    If there are incompleteContinue reading
  • Q: Is there a shuttle service?

    We do not have a shuttle
    We are asking for yourself to move by yourself

    If you can't find a taxi, we will arrange it.
    Please do not hesitatContinue reading
  • Q: Is group reservation possible?

    I'm sorry
    Our hospital is an inn only for 2 adults
    Groups are not accepted, so please understand
    【We do not accept reservations for more thaContinue reading
  • Q:Check in Check out

    Check In・ ・ ・PM 15: 00-17: 30
    Check Out・ ・PM12: 00

    ※Depending on accommodation plan, it may differ from the above

    ※Luggage and car storageContinue reading
  • Q: Is it possible to extend the checkout time?

    I'm sorry
    Check-out time cannot be extended due to circumstances
    Please understand
    In addition, the checkout time is 12:00 noon

    ※Check out Continue reading
  • Q: Please tell me how to access

    【 car 】
    About 10 minutes from Oita Expressway Yufuin IC

    ※If you have any questions, please do not hesitate to contact us

    【Electric train】
    Continue reading
  • Q: Which is the place of meals?

    Serving in the main desk at the front desk
    Relax in a completely private room and enjoy seasonal cuisine

    ※It is a dining room for 2 people Continue reading
  • Q: Please tell me the time of meal

    【Dinner】
    From 18:00 PM/From 18:30 PM
    We will be available at any time

    ※Check-in is from 15:00 to 17:30
    ※Please contact us if your arrival tContinue reading
  • Q: Please tell me the fountain quality of hot springs

    【Fountain quality】
    Simple hot spring

    【efficacy】
    Neuralgia/muscle pain/Joint pain/Fifty shoulders/Motor paralysis
    Joint stiffness / cotton /Continue reading
  • Q:Please amenities goods in the room

    【Department arrival】
    Monk's working clothes/pajamas/Haori

    【Bath goods】
    bath towel/towel/shampoo/conditioner/Body soap
    Hairdryer/hand mirrorContinue reading
  • Q:Do you have a humidifier?

    All rooms are equipped with an air purifier with a humidifying function.
    Please use
  • Q: Do you have a non-smoking room?

    Smoking is allowed in all rooms

    For customers who wish to have a non-smoking room, we will deodorize the room.
    We are preparing
    (It becomesContinue reading
  • Q: Can I leave my luggage?

    We will keep it at the front desk "only before check-in".
    Please tell the staff

    ※Please understand that we cannot keep valuables etc.
    ※PleaContinue reading
  • Q: Can I ship my luggage from my hotel?

    We handle Yamato Transport
    Please ask the staff when using

    ※We are also keeping your luggage before your stay
     Please fill "Reservation NamContinue reading
  • Q: Do you have a beauty salon / chiropractic?

    You can relax in your room at both the beauty salon and chiropractic.
    Please ask the front desk when using

    【Esthetics】
    ≪Aromatherapy · RelaContinue reading
  • Q: I do not attend a car navigation system.

    Some car navigation
    Even if you search by phone, address, etc.
    Information may be given to another place
    ※Navi When it comes out "YUHRI" on Continue reading
  • Q: Does the outdoor bath have a roof?

    I'm sorry
    Roof is not attached to outdoor bath
    As long as you can say "outdoor bath" in our inn
    We are committed to being completely outdoorContinue reading
  • Q. Is it OK with children?

    Sorry
    Because the hotel is an inn only for 2 adults
    Children under junior high school are not accepted
    Please understand.

Reserve·Contact us

Please feel free to contact us

0977-85-2001

Reception time:From 9am to 5pm