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  2. Frequently Asked Questions

Frequently Asked Questions

  • About lost items

    As a general rule, lost items will be stored for 3 months after check-out.
    However, food and beverages, various types of tobacco products, mContinue reading
  • Information on introduction of eco-cleaning for guests staying consecutively

    For guests staying consecutively
    Information on introducing eco-cleaning(From January 1, 2024)

    Thank you for always using Hotel BougainvillContinue reading
  • We do not allow anyone other than guests to enter the room.

    Our hotel does not allow anyone other than guests to enter the room for the following reasons.

    ◎Because it violates hotel regulations.
    ◎ForContinue reading
  • There is no smoking space

    There is no smoking space within the hotel facility.(Except in smoking rooms)
    Please understand.
  • About storage of luggage

    Before and after check-in, at the front desk
    We will keep your luggage.
  • When I want to send my luggage in advance?

    We will deposit it at the front desk if you can send it and will hand it in at check-in.Be sure to specify your name and check-in date on thContinue reading
  • About parking lot

    We apologize for the inconvenience, but please note that the hotel does not have parking lots or affiliated parking lots.
    Please use the neaContinue reading
  • About the internet usage environment in the room

    All rooms are equipped with Wi-Fi.
  • About room equipment such as pots and refrigerators

    All rooms are equipped with an electric kettle and an empty refrigerator.
    For other room amenities and equipment"Equipment outline"
    Please cContinue reading
  • About the handling of courier service

    We will take care of the parcel delivery service, so please tell the front desk.
    Also you can send your luggage to the hotel before check-inContinue reading
  • About hotel medicine

    The hotel does not offer pharmaceutical products in accordance with the provisions of Article 24 of the Pharmaceutical Affairs Law.
    We sinceContinue reading
  • Is it possible to sleep with a child?

    There is no particular problem with up to 1 child sleeping with a child under elementary school age.Please understand that we do not have amContinue reading
  • The hotel is only without meals

    Currently, we do not serve breakfast and dinner at our hotel.
    There is no restaurant etc in the facility.
  • Is it okay if the check-in time is delayed?

    If you know the time in advance, please contact us.
    If your arrival time is too long, please contact us.
  • About curfew

    There is no curfew so you can enter and leave for 24 hours.

Contact us

Please feel free to contact us if you have any questions.

03-5366-3761