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Frequently Asked Questions

Frequently Asked Questions

【Hotel / Guest rooms】
Is the room auto-locked?
All rooms are auto lock.Unlocking can not be done if there is no key from outdoors.Please be careful not to forget the room key when going o…Continue reading
【Hotel / Guest rooms】
Can I leave my luggage before and after check-in?
Yes, we can keep your luggage at the front desk.However, we do not keep valuables, frozen items, refrigerated items, flowers etc. basically.
【Hotel / Guest rooms】
Can I check out before 6 o'clock?
We will respond. Please inform the front desk.
【Hotel / Guest rooms】
Is it possible to invite my family and friends to my room?
In the hotel, it is not possible for guests other than guests to pass through the facility.
For visitors other than guests, please contact w…Continue reading
【Hotel / Guest rooms】
Room cleaning
We are going to complete the guest room cleaning usually from 10:00 to 15:00 every day.For customers staying continuously, we are sorry for …Continue reading
【Hotel / Guest rooms】
Did you forget something in your room?
Items left in the room or the facility will be kept for one month.Please contact the front desk.In addition, we will handle items that have …Continue reading
【Hotel / Guest rooms】
Can I call an outside line in the room?
We are sorry but rooms are only available for internal extension.You can interfere with the telephone that came from outside to the customer…Continue reading
【Hotel / Guest rooms】
Is it safe to send my luggage to the hotel before the staying day?
Yes, please fill in the voucher with your full name and the name of your stay and your reservation (furigana).We will keep you at the front …Continue reading
【Hotel / Guest rooms】
Is there a New Year's Eve curfew?
Normally we have a curfew (1: 00 to 6: 00) but we do not have curfew every year on New Year's Eve, so please stay without worrying about you…Continue reading
【Hotel / Guest rooms】
The air conditioning of the room is individual air-conditioning.
Because it is individual air conditioning, you can set the temperature suitable for the customer.
You can adjust the temperature suitable fo…Continue reading
【Hotel / Guest rooms】
Do you sell tobacco?
I'm sorry.We do not sell tobacco in our hotel.There is no smoking space in the facility.Smoking is only allowed in smoking rooms.
【Hotel / Guest rooms】
Are there non smoking places outside the rooms?
There are no smoking areas in the facility other than smoking rooms tobacco.Please acknowledge it beforehand.