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- Frequently Asked Questions
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Frequently Asked Questions
Can I use the Internet in my room?
Yes, all rooms are wired LAN only, but you can use the internet free of charge.LAN cable will be rented at the front desk.Is there a convenience store nearby?
Yes.7-Eleven is about 2 minutes from our hotel.Is the room auto-locked?
All rooms are auto lock.Unlocking can not be done if there is no key from outdoors.Please be careful not to forget the room key when going o…Continue readingCan I leave my luggage before and after check-in?
Yes, we can keep your luggage at the front desk.However, we do not keep valuables, frozen items, refrigerated items, flowers etc. basically.Can I ship my luggage from the hotel?
Yes, we will handle Kuroneko Yamato Delivery Service. We will not ship Cool Takkyubin.We will hand out the COD / advance payment slip at the…Continue readingCan I check out before 6 o'clock?
We will respond. Please inform the front desk.Is there a parking lot?
There is no parking lot in the hotel.There is no affiliated parking lot.Guests coming by car please use nearby coin parking.Is it possible to invite my family and friends to my room?
In the hotel, it is not possible for guests other than guests to pass through the facility.
For visitors other than guests, please contact w…Continue readingRoom cleaning
We are going to complete the guest room cleaning usually from 10:00 to 15:00 every day.For customers staying continuously, we are sorry for …Continue readingDid you forget something in your room?
Items left in the room or the facility will be kept for one month.Please contact the front desk.In addition, we will handle items that have …Continue readingCan I call an outside line in the room?
We are sorry but rooms are only available for internal extension.You can interfere with the telephone that came from outside to the customer…Continue readingIs there a coin launderette at the hotel?
The hotel does not have laundry facilities.There is a public bath (sunokuyu) about 5 minutes from the hotel, and there is a coin laundry fac…Continue readingIs it safe to send my luggage to the hotel before the staying day?
Yes, please fill in the voucher with your full name and the name of your stay and your reservation (furigana).We will keep you at the front …Continue readingIs there a New Year's Eve curfew?
Normally we have a curfew (1: 00 to 6: 00) but we do not have curfew every year on New Year's Eve, so please stay without worrying about you…Continue readingFrom the hotel to Minowa Station.
Bougainvillea Minowa to Hibiya Line Minowa Station 1b Exit. Proceed straight ahead in the direction of travel and 1b exit is on the left.The…Continue readingThe air conditioning of the room is individual air-conditioning.
Because it is individual air conditioning, you can set the temperature suitable for the customer.
You can adjust the temperature suitable fo…Continue readingDo you sell tobacco?
I'm sorry.We do not sell tobacco in our hotel.There is no smoking space in the facility.Smoking is only allowed in smoking rooms.How long does it take to reach Disneyland?
Minowa Station →【Tokyo Metro Hibiya Line】→Hatchobori Station →【Transfer to Keiyo Line at Hatchobori Station】→Maihama Station (about 40 minut…Continue readingAre there non smoking places outside the rooms?
There are no smoking areas in the facility other than smoking rooms tobacco.Please acknowledge it beforehand.To get to the hotel from Minowa Station (Exit 1b)
When you go to the ground, it is straight ahead.You can see the Bougainvillea signboard at the top left of 7-Eleven ahead
Reserve·Contact us
Please feel free to contact us if you have any questions.