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City Hotel HIROKI
03-3730-6181
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Q&A

  • 【Hotel / Guest rooms】

    Can I make reservations for plan listed on Jalan.net by phone?

    All plan listed on Jalan.net must be booked through Jalan.net.

    If you call the hotel directly, you can only book the basic rate without mea…Continue reading
  • 【Hotel / Guest rooms】

    Please tell me about cleaning when staying multiple nights.

    Cleaning is generally done once every 3 nights.More details will be provided upon check-in.

    ＜Example＞
    ・For 7 nights stay → 2 cleanings on t…Continue reading
  • 【Hotel / Guest rooms】

    What are the check-in and check-out times?

    Normal check-in and check-out times are as follows::

    Check-in 15:00
    Check out 10:00

    *Times may vary depending on plan you book.

    If you ha…Continue reading
  • 【Hotel / Guest rooms】

    When should I pay for the accommodation fee?

    Our hotel operates on a prepayment system, so please pay the accommodation fee when you check in.

    A receipt will be given to you at check-o…Continue reading
  • 【Hotel / Guest rooms】

    How much is the extension fee?

    It costs 1,000 yen per hour.

    The maximum extension is 12:00.
  • 【Hotel / Guest rooms】

    Is there an air conditioner in each room?

    Air conditioning at this facility is centralized air conditioning throughout the building.

    I'm very sorry, but you can switch between heati…Continue reading
  • 【Hotel / Guest rooms】

    Is internet available in the guest rooms?

    You can use it on your own computer.
    (Communication charges are free)

    If you do not have a LAN cable, we can rent one for free.
    *We do not …Continue reading

Reservations / Inquiries

If you have any questions, please contact us.

03-3730-6181

hotel@hiroki-seiwa.co.jp