- HOME
- Q&A
03-3730-6181
Can I get a receipt for online payment?
Please note that the hotel is unable to provide receipts for online payments.
To issue a receipt, you will need to complete the online proce…Continue readingCan I make reservations for plan listed on Jalan.net by phone?
All plan listed on Jalan.net must be booked through Jalan.net.
If you call the hotel directly, you can only book the basic rate without mea…Continue readingPlease tell me about cleaning when staying multiple nights.
Cleaning is generally done once every 3 nights.More details will be provided upon check-in.
＜Example＞
・For 7 nights stay → 2 cleanings on t…Continue readingWhat are the check-in and check-out times?
Normal check-in and check-out times are as follows::
Check-in 15:00
Check out 10:00
*Times may vary depending on plan you book.
If you ha…Continue readingIs it possible to store luggage before check-in and after check-out?
Yes, we can store your luggage both before check-in and after check-out.
Please ask the front desk staff if you would like to do so.
Genera…Continue readingI want to go to Haneda Airport next day ...?
Access to Haneda Airport is mainly
1) Bus
2) Train from Keikyu Kamata Station
There are two ways, but we recommend the bus.
The shutt…Continue readingIs there a curfew?
There is no curfew.
However, please be considerate to avoid causing inconvenience to other customers during late night hours.When should I pay for the accommodation fee?
Our hotel operates on a prepayment system, so please pay the accommodation fee when you check in.
A receipt will be given to you at check-o…Continue readingCan I send my luggage to the hotel before check-in?
If you contact us in advance, we will store your luggage for you. (*Valuables, food and dangerous items are excluded.)
When sending, please …Continue readingCan I send it by courier?
Yes, we only accept cash on delivery.
*We also provide cardboard boxes for packaging.How much is the extension fee?
It costs 1,000 yen per hour.
The maximum extension is 12:00.Breakfast info
Unfortunately, our hotel does not currently serve breakfast.Is there an air conditioner in each room?
Air conditioning at this facility is centralized air conditioning throughout the building.
I'm very sorry, but you can switch between heati…Continue readingCan I smoke in the lobby?
Smoking is prohibited in the lobby.
Please understand that smoking is prohibited in the lobby due to the Health Promotion Act.Is internet available in the guest rooms?
You can use it on your own computer.
(Communication charges are free)
If you do not have a LAN cable, we can rent one for free.
*We do not …Continue readingI'd like to watch DVDs in my room. Are there any available for rental?
Yes, we only lend out the DVD deck (main unit).
However, due to limited availability, it may not be possible to rent one.
*There is no DVD s…Continue readingDo you have a coin laundry?
Yes, there is one on site.
Opening hours are from 8:00 to 22:00.
In order to avoid disturbances caused by noise, we ask for your cooperatio…Continue readingDo you have a convenience store?
There are several convenience stores within a 1-minute walk, including FamilyMart, 7 7-Eleven, and LAWSON 100.
There is also Don Quijote ri…Continue readingIs there a large public bath?
There is no large public bath in this facility, but there is one at Spa & Hotel Nagomi located just behind the hotel.
Natural hot springs ar…Continue readingIs room service available?
There is room service by "Taiwansaikan" on the 4th floor.
Available time 16:00 to 22:00
Mainly Chinese food.
There is a menu in the station…Continue readingAbout the entrance
Our hotel is located in the HIROKI Building, right in front of the west exit of JR Kamata Station West Exit.
The front desk is on the 5th f…Continue reading
Reservations / Inquiries
If you have any questions, please contact us.