FAQ

【Hotel / Guest rooms】
What is your check-in time?
Check-in time is from 15:00 to 19:00.
Upon arrival, a staff member will greet you at the property and assist you with filling out the guest …Continue reading
【Hotel / Guest rooms】
How do I check in?
This facility uses smart locks for check-in.
Upon arrival, a staff member will greet you at the property, ask you to fill out a guest regist…Continue reading
【Hotel / Guest rooms】
What is the check-out time?
Check-out time is 10:00.
【Hotel / Guest rooms】
How do I check out?
Check-out time is until 10:00 AM.
Before you leave, please make sure you haven't left anything behind and lock the front door.
You do not ne…Continue reading
【Hotel / Guest rooms】
What is the maximum number of guests allowed?
We can accommodate up to 7 guests.
Please refrain from allowing anyone other than the number of people in your reservation to enter the room…Continue reading
【Access / Parking】
Is there a parking lot?
Yes.We have two free parking spaces available on the premises.Reservations are not required.
【Access / Parking】
Is a parking reservation required?
We have a parking lot on the premises exclusively for our hotel guests.Reservations are not required.
【Hotel / Guest rooms】
Are children allowed to stay?
Yes.Children are welcome to stay.
Please feel free to use our services for family trips.If you have young children with you, please take ext…Continue reading
【Pets】
Can I stay with my pet?
Unfortunately, we do not allow pets to stay with you.
We appreciate your understanding and cooperation in order to ensure that all our guest…Continue reading
【Hotel / Guest rooms】
When do cancellation fees start to apply?
7 days ago to 4 days ago:30% of room rate
3 days ago to 2 days ago:50% of room rate
One day before:80% of room rate
On the day of arrival:10…Continue reading
【Hotel / Guest rooms】
What time is it possible to make a same-day reservation?
We also accept same-day reservations.Reception hours vary depending on the booking site, so please check each booking page.
【Access / Parking】
Are there any convenience stores or supermarkets nearby?
Yes.There are convenience stores and supermarkets within a few minutes' drive.
◎San-A Chatan Hamagawa Store(Approximately 450m):Approximatel…Continue reading
【Bathing / Baths】
Do you have shampoo or other toiletries?
Yes.We offer shampoo, conditioner, and body soap from the "DHC Refreshing H.SPA" series.
【Hotel facilities / Equipment】
Are towels and amenities provided?
Yes.Bath towels and face towels are provided for each person for two days.
We also provide amenities such as toothbrush sets, hairbrushes, c…Continue reading
【Hotel facilities / Equipment】
Do you have a washing machine and dryer?
Yes.We have a washing machine and a gas dryer available.
We also provide detergent, so you can use our facilities with peace of mind even fo…Continue reading
【Hotel facilities / Equipment】
Is Wi-Fi available?
Yes.Free Wi-Fi is available.
Please check the information provided in your room for the Wi-Fi SSID and password.
【Others】
Can I send my luggage in advance?
We do not offer advance luggage storage.
【Others】
Can I leave my luggage before check-in or after check-out?
Unfortunately, we do not offer luggage storage services.
【Hotel / Guest rooms】
Is it possible for non-guests to enter the room?
Please refrain from entering the room if you are not a registered guest.If more people enter or leave your room than the number of guests st…Continue reading
【Hotel / Guest rooms】
Can minors stay overnight alone?
For guests under 18 years of age staying alone, we require a parent or guardian to fill out a "Consent Form for Minor Accommodation."
【Hotel / Guest rooms】
Is smoking allowed?
Smoking is prohibited.Please refrain from smoking indoors.
【Hotel facilities / Equipment】
Is the kitchen available?
Yes.You are free to use the kitchen during your stay.
Enjoy cooking with your family and friends.
【Hotel facilities / Equipment】
Do you have cooking utensils and tableware?
Yes.We offer a variety of cooking utensils, including frying pans and pots, as well as tableware, cutlery, and glasses.
【Hotel facilities / Equipment】
Do you have any condiments?
For food hygiene reasons, we do not provide condiments.
Please bring anything you need yourself.
【Hotel facilities / Equipment】
Do you have a refrigerator and a microwave?
Yes.A refrigerator and microwave are available.
You are free to use it during your stay.
【Hotel / Guest rooms】
Can we have parties or events?
Please refrain from playing loud music or using the venue for parties.
【Hotel / Guest rooms】
Until what time can I stay out at night?
As this is a residential area, please refrain from having loud conversations or making loud noises outdoors after 9:00 PM.
【Hotel facilities / Equipment】
Are the BBQ facilities available for use?
We are currently preparing the BBQ facilities.
We will inform you as soon as the start date is decided.
【Hotel facilities / Equipment】
Can I bring my own BBQ grill?
For safety reasons, please refrain from bringing in BBQ grills or other fire-related equipment.
Please use the facilities provided.
【Others】
Can we set off fireworks?
Only handheld fireworks are permitted.
Please refrain from setting off fireworks that make loud noises or launch aerial fireworks, as this m…Continue reading