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  2. Frequently Asked Questions

Frequently Asked Questions

  • Recently increased! Staying with a cat!

    It is a Pension run by an owner who loves animals and has a good reputation!
    Pets who are worried about their answering machine are welcome,Continue reading
  • Please for those with large dogs and multi-headed dogs!

    This facility is an inn where all types are available!
    Small and medium-sized dogs can use both the main building and the cottage, but if yoContinue reading
  • Request for cancellation of online reservations!

    To those who have canceled without stopping due to various circumstances although we have made reservations
    It is announcement.
    Please inforContinue reading
  • Reservation for private bath time

    Hope for the outdoor open-air bath & hinoki's private bath, please use the telephone or after reservation please make reservation.
    The wholeContinue reading
  • Is it accompanied to the cafeteria at mealtimes?

    Yes! You can accompany it.
    Previously I was waiting for you in the room or car, but with the lonesome dogs, dogs that can not be left with aContinue reading
  • Is there a hot spring nearby?

    There are plenty of hot springs.The nearest is "Daisen Onsen" with a 5-minute drive.It is a hot spring inside DAISEN Royal Hotel.Please applContinue reading
  • Pets can stay!

    ☆About pet accommodation☆


    ※Please be sure to inform us about breeds.
    ※Pet price
             Large dog, 2000 yen (cottage only)
             MediuContinue reading
  • For those who wish to check in early!

    The weather in the mountains is capricious and suddenly becomes bad weather and there are no places to go and the physical condition is not Continue reading
  • For early morning departures and changes in mealtime etc.

    There are customers who wish to have breakfast as soon as possible because they want to go to the ski area early in winter, but we bake breaContinue reading
  • It is a request for use of outdoor bath &Observatory bath winter.

    It is popular bath with reputation that you can take a bath while enjoying nature in the forest, but in winter it is on location,
    It may be Continue reading
  • For customers staying continuously

    Information on the check-in time on the second day of consecutive lodging.
    Please be sure to leave the key of your room on the second day whContinue reading
  • Kids' meal up to grade 3 elementary school students

    It is a child's dinner for a child fee from elementary school first grader to third grader.
    Soup is attached to this, and at last the child'Continue reading
  • Dog Park run repair is near!

    The fence of the Dog Park run completely destroyed by the heavy snow, I work hard every day to repair.
    Although it says that it does not endContinue reading
  • This facility is a "Pension"!

    Cookie Circus is a Pension as it is with a Pension in front of a Cookie Circus.
    The cuisine is also different from hotels and luxury inns, fContinue reading
  • Keeping pets during snow sports!

    In the owner 's winter sports, you can have a dog that is not good at cold in your room.
    However, it becomes in the gauge (please bring gaugContinue reading
  • Is it a hot spring?

    Unfortunately, although the bathroom of the hotel is not a hot spring, we use a large amount of water that pumped down groundwater from the Continue reading
  • Good news for those who request a "pet caricature"!

    "My child wants you to draw a portrait ...As I listened well, I became able to draw on Mr. Kishimoto who likes animals (a Japanese painter lContinue reading
  • Ceramic art experience

    You can experience pottery art at 'Daisen Jiyu Kobo' adjacent to the Pension.
    By owner's own coach
    Why do not you create only one original wContinue reading
  • What should I bring?

    Different from Hotels or Ryokans, it is a pension. So please bring your nightclothes.
    Yukata is available for a fee.
    There are bath towels, Continue reading
  • Do you distinguish between pet-free and pet-accompanying rooms?

    Yes, it is completely different room.Also, pets are supposed to never enter except for pet accompanying rooms.
  • Is the outdoor bath and the Japanese cypress observatory bath (inside bath) separate?

    There is a bath building outside the premises surrounded by trees, and there is a outdoor bath jacuzzi on the terrace outside the inside batContinue reading
  • Why did check-in arrive at 4 PM?

    Until now it was 3:30, but as our age got older I got late and my hands got slower and I got lost in time.From the check-out at 10 o'clock, Continue reading
  • About bringing drinks during meals

    We will refuse as a rule.Please note that eating and drinking in your room will be refused (as there are many cases where the futon of the rContinue reading
  • The removal of hair loss at the time of leaving will be the condition of your stay

    Hair loss always exists in pets.Though we are asking for guidance, we will definitely be at the corner when we leave
    Please clean with a cleContinue reading
  • Is there a "vegetable shop for fresh fruits" nearby?

    The vicinity of Oyama is a treasure house of delicious vegetables in fields of volcanic soil.Seasonal vegetables are shipped from many farmeContinue reading
  • About the child's meal and price from elementary school fourth grade

    Elementary school fee is for children up to grade 3 elementary school and is for kids meal. We are setting 2000 yen discount from adult rateContinue reading
  • Where can I play with my dog ​​in winter?

    There is the most fun play that can only be done at this time of the snow!
    One of them is the snow Dog Park of "Mori no Kuni"! I can play itContinue reading
  • Is the outdoor bath &Observatory bath a 24-hour bath?

    Unfortunately, it is not a 24-hour bath.Although it is a circulation bath, it costs up to 24 o'clock when it is fully occupied with a privatContinue reading
  • Request to customers with pets!

    When GW's booked guests checked in on a fully booked day, plan other than pet accompanying, the dog was with us ...There is something to sayContinue reading
  • To Customers Taking a Bath in Two Times

    For families of matched relationships who can not take a bath together with one who can not take a bath in one room, it is short at 45 minutContinue reading

Reserve·Contact us

Please feel free to contact us if you have any questions.

0859-52-2081