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Frequently Asked Questions

Frequently Asked Questions

We will explain frequently asked questions from customers about Hoshi no Hana.

【Pets】
Can I stay with my pet?
Unfortunately, this facility does not accept pets.
【Use with children】
Is it okay to bring children?
I am very sorry.
Children under the age of 16 are not accepted as this facility is for two adults only.
Please understand.
【Hotel / Guest rooms】
Can I smoke in my room?
All guest rooms are non-smoking, but smoking is allowed on the open-air bath deck.
【Hotel facilities / Equipment】
Can I smoke outside my room?
Yes, you can smoke in designated areas in the courtyard.
【Access / Parking】
Is there a parking lot?
There is a parking lot for hotel guests that can be used free of charge, opposite the main building and next to the main building.
(13 cars …Continue reading
【Access / Parking】
Please tell me the route from the airport.
This facility is located in Takeo City, Saga Prefecture, but the nearest airport is Nagasaki Airport, which is about 50 minutes by car.
It t…Continue reading
【Hotel facilities / Equipment】
Is Wi-Fi available?
Yes.
Free Wi-Fi is available in guest rooms, restaurants, lobbies, etc.
【Bathing / Baths】
Does the open-air bath have a roof?
Yes.The open-air bath has a retractable roof.
The open-air bath can be enjoyed even on rainy days, as it opens automatically with the push o…Continue reading
【Meals / Restaurants / Bars】
I have an allergy...
If you have food allergies, please inquire at the time of booking.
However, depending on the content and number of allergies, we may not be …Continue reading
【Access / Parking】
Do you have a pick-up service?
We do not have a pick-up service, so we kindly ask you to arrange your own transportation.

●Onsen Taxi Co., Ltd. TEL:0954236161
●Ltd.　Takeo…Continue reading
【Information on surrounding area】
Is there a convenience store nearby?
There is a convenience store (Seven-Eleven Takeo Nishiyama) about 600m away.

We recommend that you purchase your ticket before traveling by…Continue reading