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Q&A

Q&A

  • Can I invite a friend to my room for a short while?

    No, we decline your request for security reasons.Rooms are available only to hotel guests.Please meet in the 1st floor lobby.

    *In the case Continue reading
  • Is there a curfew?

    No, we do not have this.
    However, when you go out, we ask that you leave your keys at the front desk, even if you are in a nearby location.
  • Can minors stay overnight?

    We apologize for the inconvenience, but we are very careful about allowing minors to stay at our hotel.We ask parents to fill out and submitContinue reading
  • Can I order delivery?

    Yes, it is okay.However, please use the 1st floor lobby to pick up or drop off items from UberEats or delivery staff.
  • Is there a parking lot?

    No, we do not have this.
  • Can you keep my luggage?

    You can leave your luggage at the front desk before check-in and after check-out.
    However, we will be able to keep your luggage for the sameContinue reading
  • Can I send my luggage to the hotel?

    Yes, certainly.

    *Please be sure to include the hotel name of HOTEL LANDMARK UMEDA, your full name, and your check-in date.

    *Please be sureContinue reading
  • Can I send a courier service from the hotel?

    Yes.Yes, available.It will be Yamato Transport.
    However, cool delivery is not accepted.
  • Can I make phone calls from my room?

    No, it is not available for use.
    Only internal calls to the front desk are accepted.
  • Can three people stay in one room?

    Unfortunately, our hotel rooms can only accommodate a maximum of 2 people.*Singles are limited to a maximum of 1 person.
  • Can it be extended? How much is it?

    The charge will be ¥1,000 per hour for a single room, ¥1,500 for a semi-double room, and ¥2,000 for a twin room.(Up to 14:00)*We may declineContinue reading
  • Can I use credit card?

    Yes, available for use.Visa, JCB, Rakuten, UnionPay, American Express, etc. are accepted.
  • Can I pay electronically?

    Yes, PayPay/LINEPay/Alipay can be used.
    Payment is completed by scanning the QR code at the store.
  • Can I use gift certificates such as travel gift certificates?

    I am sorry.It cannot be used because it is not a participating store.
  • Can I stay with my pet?

    Unfortunately, please refrain from doing so.
  • Is there a coin laundry?

    I am sorry, but we do not have it.
    However, laundry services are available at the front desk.
    Reception is accepted until 9:00 a.m. FinishedContinue reading
  • Can I do the laundry?

    Laundry service is available.Please put your laundry in the laundry bag provided in your room and ask at the front desk along with the form.Continue reading
  • Do you have massages?

    No, we do not have this.
    For security reasons, we do not allow massage requests from outside parties.
  • Is there room service?

    Our hotel does not have room service.
  • Is there a restaurant?

    Sorry, we do not have a restaurant.
    For breakfast, please feel free to ask the front desk for a map of nearby restaurants.
  • Do you sell drinks?

    Beverages can be purchased from the vending machine (soft drinks and alcoholic drinks) in front of the front desk on the 1st floor.
    (Please Continue reading
  • Is there a refrigerator?

    All rooms are equipped with a small refrigerator.(Free)
    If you require refrigeration or freezing, please contact the front desk.However, spaContinue reading
  • Do you have non-smoking rooms?

    Twin rooms and single rooms are available.You can choose at the time of reservation.
    (Sorry, the semi-double rooms are deodorized rooms.If yContinue reading
  • Is the displayed accommodation price for one person?

    Yes.The displayed price is for one person.For semi-double rooms and twin rooms, the price is based on the number of guests staying.
  • Is Wi-Fi available?

    It can be used free of charge in all rooms and lobbies.
  • Do you have a computer rental service?

    We are sorry, but we do not have any computers available for loan.Please understand.
  • How long will you keep my lost property?

    We will keep it for one month, after which we will dispose of it if we do not hear from you.
    *If you have left any valuables behind, we willContinue reading