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- Frequently Asked Questions
0859-22-4195
(9:00 to 18:00)
When will the cancellation fee be charged?
Based on the cancellation policy, the facility charges a cancellation fee as follows.
■Three days before check-in:30%
■The day before:50%
■…Continue readingCan you see the sea?
Due to its location, you cannot see the sea from the hotel.
In addition, the development of residential land is progressing in the surroundi…Continue readingIf I stay for consecutive nights, will the meals for the second and subsequent nights change?
From the 2nd night, we will change it with Omakase cuisine.
If you wish to have the same dish for the second night or later, please fill in…Continue readingDo you have a non-smoking room?
We have two types of non-smoking rooms: special room and twin.
There are no non-smoking rooms for Japanese-style rooms and Japanese-style an…Continue readingFacility introduction in this facility"Lounge ~ Aoi Umi ~"
The property has a lounge that is open to non-staying guests.
You can enjoy karaoke etc.
Enjoy the night trip of the hot springs in the city…Continue readingFacility introduction in this facility"Ramen restaurant Houki Chaya"
You can rest assured if you come to our facility without meals! You can enjoy authentic ramen.
We also have dumplings, so please use it when…Continue readingFacility introduction in this facility"In-hotel shop"
Sanin's famous confectionery, youkai original goods, and other items that you would like to recommend to customers at this facility's shop.
…Continue readingWhat are the check-in and check-out times?
Check-in is from 3pm and check-out is until 10am.
If you plan to check in after 6 PM, please let us know in advance.
For check-in before 3:…Continue readingI have food allergies and weak points ...
We accept allergies as much as possible.
If you have an allergy, please contact us in advance (up to 5 days in advance).
＜Notes＞
* This fac…Continue readingWhere is the dining venue?
This facility serves meals at the joint dining hall.
If you are a group and would like an individual banquet hall, please contact us.Can I order something besides meals?
We also accept bespoke dishes.
Please contact us when making a reservation.
*We may decline depending on the purchase.Please understand.Can you arrange a companion?
We will arrange it.
Please let us know the number of people and time when making a reservation.From what time to bath time?
The public bath is open from 15:00 to 24:00 and the next morning from 5:30 to 9:00.
*It may change due to circumstances.Children's rates without meals and futons
If you do not have meals or futons, the accommodation fee will be free for infants under 1 year old, and 1,000 yen (excluding tax) will be c…Continue readingCan I bring in drinks?
Basically, we do not allow you to bring your own meals.
If you bring your own, you may be charged a carry-on fee.
If you wish, please conta…Continue readingWhat kind of equipment does the room have?
Yukata, toothbrush, bath towel, hand towel, hair dryer, etc. are available.Is payment only cash? Can I use a card?
You can pay with either cash or card.
However, plan, you may only be able to pay in cash, so please check.
Reservations / Inquiries
If you have any questions, please contact us.