1. Top
  2. Q&A

Q&A

Q&A

  • Hotel facilities / Equipment

    What to do when a breaker trips

    Due to the large amount of electricity used by electric heaters that automatically activate in cold weather to prevent water pipes from freeContinue reading
  • Hotel facilities / Equipment

    About reclining chairs

    There are four reclining chairs in front of the sauna room.Please take them out onto the terrace when using them and return them to their orContinue reading
  • Hotel facilities / Equipment

    I don't know how to use the BBQ grill

    For instructions on how to light the BBQ grill and other precautions, please refer to the equipment usage manual on the dining table or scanContinue reading
  • Hotel facilities / Equipment

    I don't know how to set up the sauna.

    There is a switch on the wall next to the sauna entrance, which allows you to turn it on and off and adjust the temperature.
    For details, plContinue reading
  • Hotel facilities / Equipment

    Is there a washing machine?

    There is no washing machine.
    Please use a nearby coin laundry.
  • Hotel facilities / Equipment

    Regarding bonfires, BBQs, baths, and saunas in rainy weather

    Bonfires are not permitted as there is no roof.

    There is a grill inside the BBQ area, so you can use it even on rainy days.

    The open-air bContinue reading
  • Hotel facilities / Equipment

    I want to add firewood to the bonfire

    Unfortunately, you can only get one complimentary set per night.
    If you would like to purchase more, please visit your nearest Ogino supermaContinue reading
  • Hotel facilities / Equipment

    WIFI is no longer available

    Unfortunately, you will need to contact customer support.
  • Hotel facilities / Equipment

    I want to turn up the volume on my TV

    As this is a hotel specification, the volume cannot be increased above the maximum.
  • Hotel facilities / Equipment

    Regarding bonfires, BBQs, baths, and saunas in rainy weather

    Bonfires are not permitted as there is no roof.

    There is a grill inside the BBQ area, so you can use it even on rainy days.

    The open-air bContinue reading
  • Hotel facilities / Equipment

    The door won't lock.The lock won't close.

    Please contact customer support and we will provide you with a physical key.
  • Hotel facilities / Equipment

    Is smoking prohibited?

    All rooms at this facility are non-smoking.
    There are ashtrays at the entrance of each building, so please use them.

    Please refrain from coContinue reading

Reservations and Inquiries

Please contact us if you have any questions.