- Top
- Q&A
Q&A
06-7713-1349
Q&A
About reclining chairs
There are four reclining chairs in front of the sauna room.Please take them out onto the terrace when using them and return them to their or…Continue readingIs there parking available?
There is free parking (for 6 cars).
Please note that we are limited to one unit per reservation.Early check-in and late check-out
There is no early check-in or late check-out service.
Please be sure to arrive punctually.
Check-in 15:00
Check-out 10:00Can I leave my luggage before check-in?
As there is no front desk at our facility, we are unable to store your luggage before check-in.Changing the number of guests
As our facility operates on a room charge system, changes are possible up to the room's capacity.There will also be no change in the amount.…Continue readingCan I make a reservation on the day?
Unfortunately, we are unable to accept same-day reservations due to cleaning schedules.
Reservation deadline is 23:59 the day before.Do you have a meal plan?
There are no plan that include meals.
Additionally, for hygiene reasons, we do not provide any condiments.I want to extend my stay
Please make a new reservation or contact the reservation site directly.Please understand that we cannot change the date.Also, if you have ma…Continue readingWhat if I want to change my dates and reduce the number of nights I stay?
Please check the cancellation policy for your reservation on the reservation page.
You can only change your reservation date to a smaller nu…Continue readingRegarding room number designation
Generally, you cannot specify a room.We can accommodate your request, but please understand that we cannot guarantee it.I want to check if my reservation has been made
If you made a reservation online, you should have received a confirmation email from the reservation site.
If it is not in your inbox, it ma…Continue readingCan minors stay alone?
Accommodation is possible if you submit a parental consent form in advance.
Guests under the age of 18 staying without a parent or guardian…Continue readingCan I issue an accommodation certificate?
It can be issued after check-out.
We will send it to you by email, so please send your email address and the name to be written on the certi…Continue readingI want to change the room type of my reservation
We cannot change the reservation details.
Please check the reservation site to see if your desired room type is available, then cancel your …Continue readingI want to know the location of the facility
Address:1423-1, Yamanaka, Yamanakako Village, Minamitsuru District, Yamanashi Prefecture
It is located about 4 minutes from Lake Yamanakako…Continue readingI don't know how to use the BBQ grill
For instructions on how to light the BBQ grill and other precautions, please refer to the equipment usage manual on the dining table or scan…Continue readingI don't know how to set up the sauna.
There is a switch on the wall next to the sauna entrance, which allows you to turn it on and off and adjust the temperature.
For details, pl…Continue readingI don't know how to fill the open-air bath.
If you press the button on the water heater in the changing room, hot water will fill up automatically.
For details, please refer to the fac…Continue readingHow to use the outdoor bath awning
It can be opened and closed using the hook rod in the shower room.
For details, please refer to the facility usage manual on the dining tabl…Continue readingIs there a washing machine?
There is no washing machine.
Please use a nearby coin laundry.Is there a kitchen?
Yes, we provide dishes and cooking utensils.
Please use the side burner of the BBQ grill.Regarding bonfires, BBQs, baths, and saunas in rainy weather
Bonfires are not permitted as there is no roof.
There is a grill inside the BBQ area, so you can use it even on rainy days.
The open-air b…Continue readingGarbage disposal during your stay
There are garbage storage areas on the premises (next to buildings B and D), so please dispose of your garbage there.Is there cleaning during my stay?
There is no cleaning service during your stay.
For consecutive stays, amenities will be provided in the room according to the number of nigh…Continue readingI want to add firewood to the bonfire
Unfortunately, you can only get one complimentary set per night.
If you would like to purchase more, please visit your nearest Ogino superma…Continue readingDo you have ice ready?
Unfortunately, we do not provide ice.
Ice buckets and tongs are provided.Can I bring in food and drinks?
Yes, available.
You are free to bring in all your own food and drinks.
However, please understand that no ingredients or seasonings will be…Continue readingWIFI is no longer available
Unfortunately, you will need to contact customer support.I want to turn up the volume on my TV
As this is a hotel specification, the volume cannot be increased above the maximum.I accidentally opened the window in the living room that is meant to be opened in case of a fire.
Please use the pole next to the entrance to close it.
For details, please refer to the facility usage manual on the dining table or scan the…Continue reading
Reservations and Inquiries
Please contact us if you have any questions.