There are four reclining chairs in front of the sauna room.Please take them out onto the terrace when using them and return them to their or…Continue reading
As our facility operates on a room charge system, changes are possible up to the room's capacity.There will also be no change in the amount.…Continue reading
Please make a new reservation or contact the reservation site directly.Please understand that we cannot change the date.Also, if you have ma…Continue reading
What if I want to change my dates and reduce the number of nights I stay?
Please check the cancellation policy for your reservation on the reservation page. You can only change your reservation date to a smaller nu…Continue reading
If you made a reservation online, you should have received a confirmation email from the reservation site. If it is not in your inbox, it ma…Continue reading
It can be issued after check-out. We will send it to you by email, so please send your email address and the name to be written on the certi…Continue reading
We cannot change the reservation details. Please check the reservation site to see if your desired room type is available, then cancel your …Continue reading
For instructions on how to light the BBQ grill and other precautions, please refer to the equipment usage manual on the dining table or scan…Continue reading
There is a switch on the wall next to the sauna entrance, which allows you to turn it on and off and adjust the temperature. For details, pl…Continue reading
If you press the button on the water heater in the changing room, hot water will fill up automatically. For details, please refer to the fac…Continue reading
It can be opened and closed using the hook rod in the shower room. For details, please refer to the facility usage manual on the dining tabl…Continue reading
There is no cleaning service during your stay. For consecutive stays, amenities will be provided in the room according to the number of nigh…Continue reading
Unfortunately, you can only get one complimentary set per night. If you would like to purchase more, please visit your nearest Ogino superma…Continue reading
I accidentally opened the window in the living room that is meant to be opened in case of a fire.
Please use the pole next to the entrance to close it. For details, please refer to the facility usage manual on the dining table or scan the…Continue reading