Q&A

Check-in is usually from 15:00 pm and check-out is at 10 am.

Depending on the reservation status on the day, we may not be able to accept check-in earlier than usual.
1,000 yen per hour for one person
…Continue reading

Check-out extension may not be accepted depending on the reservation status on the day.
1,000 yen per hour for one person
Use for 2 people i…Continue reading

Internet connection service using high-speed wired LAN or wireless LAN is available free of charge in all guest rooms.We do not have a PC, s…Continue reading

Room clothes, bath towels, hand towels, shampoo, conditioner, body soap, bath sponge, toothbrush, razor are available.
Sewing kits and nail …Continue reading

All rooms have an empty refrigerator, so you can bring in alcohol and juice.

At the hotel, 100% of the accommodation fee will be charged at check-in.

Yes, we will keep your luggage not only before check-in but also after check-out.

Kuroneko Yamato's Takkyubin is available.The shipping fee list is at the front desk.Please confirm.

Please contact us in advance and we will keep your luggage until check-in except for valuables, food and dangerous goods.Please be sure to e…Continue reading

Various credit cards such as Visa and JCB can be used.

The front desk staff is on duty 24 hours a day, so you can always be there.

The width of the bed is 140 cm wide for a single room, 120 cm wide for a twin room, and 160 cm wide for a double room.The duvet is a duvet a…Continue reading

Wheelchair-accessible facilities are available in the facility, but there are no rooms that are fully barrier-free guests, so assistance is …Continue reading

All rooms on the 4th to 6th floors (36 rooms) are non-smoking floors.Please let us know if you would like a non-smoking room at the time of …Continue reading

I am very sorry.All are Western-style rooms.

There is no separate room for bath and toilet.All rooms have toilets and baths, but they are bathtub types.

It will be stored at the front desk.