1. Top
  2. Inquiries

Inquiries

  • Others

    I would like to send my luggage before check-in.

    Please contact us in advance and fill in the "Reservation Name" and "Check-in Date" and send it to the following address.
    〒240-0103
    3-7-4 SaContinue reading
  • Others

    Will you keep my luggage after check-in and after check-out?

    We will keep it at the hotel front desk on the 3rd floor.
  • Others

    Can I get a courier from the hotel?

    Available at the hotel front counter on the 3rd floor.This item is handled by Yamato Transport.
  • Others

    Can I use a credit card?

    Various credit cards such as Visa and JCB
  • Others

    How much is the cancellation fee?

    Cancellation fees will be charged as follows, starting from two days prior to the date of stay.
     Two days before...20% of room rate
     The dayContinue reading

Reservations / Inquiries

If you have any questions, please contact us.

The intelligent AI Concierge will answer your questions instead of the accommodation or hotel.

  • Easy to ask, chat-style!
  • 24/7 Quick answers, any time of day!
  • Relax, it's AI! Ask away!

046-856-0141