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User Guide

User Guide

  • ■check-in / Check Out

    <Check-in> 16:00
    <Check-out> 10:00
    *Curfew is 11pm.
    *Please check in by 22:00.
    Please contact us in advance if you arrive later than that.
  • ■About the rooms

    Total 8 rooms(Japanese-style room: 11 to 15 square meters:5 rooms / Japanese-style room 18 square meters + waiting room 5 to 9 square meters:3 rooms)
    Smoke-free property / Free Wi-Fi available
    All toilets equipped with room temperature water flushing function / Washbasin
  • ■About Hot Springs

    Private hot spring:2 locations(Komorebi-no-yu / Soma no Yu)
    Large Communal Bath:No
    *It is not reservation system.You are free to use it whenever it is available.
  • ■Meals

    ・Breakfast
    【Start time】From 7:30/ From 8:00/ From 8:30
    It will be available in the 3rd floor hall.
    *Even if you make a reservation without meals, we can provide breakfast for an additional fee of 980 yen per person.
    Please apply by 8:00 p.m. the day before.
    (Depending on the situation, this may not be possible.)

    ・Dinner:No
  • ■Parking

    Parking:7 units(Standard-sized car:6 units / Compact:1 unit)
    Fare:800 yen per night / Unit
    *First come, first served.If the parking lot is full, we will direct you to a nearby paid parking lot.
  • ■amenities and Equipment

    Face towels, bath towels, yukata robes, toothbrushes, hairbrushes and razors are provided in each room.
    Conditioner shampoo, body soap, lotion and milky lotion are available in the bath area.
    Wi-Fi is available throughout the building.
    All rooms are equipped with a TV, refrigerator, electric kettle, hair dryer and air purifier with humidifier function.
  • ■Services

    Massage(For a charge)
    *Please inquire at the front desk if you require one.
  • ■Credit card

    Not available locally.Cash only.
    *If you wish to pay by credit card, please use the advance card payment option when making your reservation.
  • ■Children's rate

    Children up to 2 years old:Free
    Children aged 3 to elementary school age:80% of adult rate
    Junior high school students and above:Same as adult rate
    *If you would like a futon for a child under 2 years old, an additional fee of 3,000 yen will be charged.
    (The futon will be the same as for adults.We may not be able to accommodate your request depending on the room type and number of people.)
  • ■Cancellation Fee

    No-show:100% of room rate
    On the day of arrival:100% of room rate
    One day before:80% of room rate
    From 7 days to 2 days prior:30% of room rate
  • ■Nearby facilities

    Supermarkets and convenience stores(2 to 3 minute walk)
    Beppu's public hot springs, such as Tanoyu Onsen (1 minute walk), Ekimae Koto Onsen (6 minutes walk), and Takegawara Onsen (10 minutes walk), are also nearby.
  • ■Cautions

    ①Please contact us if you will be arriving later than the scheduled check-in time.
    ②Hot spring tax is required separately.(250 yen per adult)
    3) Please understand that we may ask for a reservation deposit during busy periods such as New Year's, Obon, and Golden Week, or when multiple rooms are reserved.
    (*Please note that if payment is not received by the specified date, your order will be automatically cancelled.)
    ④If the Hotel determines that it is unable to provide a service that satisfies the customer, it may cancel the reservation.Please understand.
    ⑤We do not have staff who can speak languages other than Japanese.- Our staff only speaks Japanese. -

    【Important】
    The hotel may cancel reservations made by customers who cannot be contacted (foreign phone numbers are not accepted) or who have provided a false address or name.
    *In this case, cancellation fees will still apply.

    【Reservations from overseas - reservations from overseas - 】
    For reservations from overseas, we only accept advance credit card payments made via our website.
    Reservations cannot be made by any other method.
    If you choose to pay on site, we will cancel your reservation.
    Thank you for your understanding.