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Q&A
Please also see the "Usage Guide" page.
0977-25-6530
[Reception hours] From 9:30 to 21:00
Frequently Asked Questions List
What are the check-in and check-out times?
Check-in is from 4pm to 10pm, and check-out is at 10am.Please contact us if you plan to check in after 10pm.Can I use a credit card?
Only cash is accepted on-site.If you wish to pay by credit card, please use the advance card payment option when making your reservation.Can I leave my luggage before check-in?
We will do our best to accommodate your request.Please note that the front desk staff may not be present between 10:00 and 16:00.Please unde…Continue readingDo I need to make a reservation for the private hot spring?
No reservation is necessary, so please feel free to use the facility whenever there is availability.During busy times, we can call your room…Continue readingWhat time does breakfast start?
You can choose from start times of 7:30, 8:00, or 8:30.
If the above times do not suit you, please contact us.Can I have dinner included?
We do not have dinner service.Beppu's Beppu is just a 7-8 minute walk from our hotel, so please feel free to find your favorite restaurant.Is there parking available?
There is a monthly car park across the street from the entrance to the lodge.Please use the area with the "Shin-Horii" sign.
The fee is 800 …Continue readingWhat amenities are available?
Toothbrushes, hairbrushes, razors, bath towels, face towels, and yukata robes are provided in each room.
Conditioner-in-shampoo, body soap, …Continue readingFrom when do cancellation fees apply?
If you cancel within 7 days of your reservation, the following cancellation fees will be charged:
7 days to 2 days prior:30% of room rate
On…Continue reading
Reservations and Inquiries
Please contact us if you have any questions.