Frequently Asked Questions

Kuroneko Yamato is available.Cardboard boxes are also available (for a fee).
Please contact the front desk.

There is no curfew.
Please contact us if you plan to arrive significantly later than the time you registered in advance.

Only guests staying at the hotel are permitted to enter the guest rooms and guest room floors.
Please meet in the lobby.

Please include the guest's name and check-in date and send it to the hotel.
Please send your luggage under the same name as you provided whe…Continue reading

Yes.We will keep your luggage at the front desk before check-in or after check-out, so please feel free to ask.
We can only store your lugga…Continue reading

Yes.Cancellation fees are charged as follows:

・Canceled the day before:50% of room rate
・Cancellation on the check-in date:100% of room rat…Continue reading