Frequently Asked Questions

We do not provide.
For added peace of mind and safety, we will keep your luggage at the front desk.
We will keep your luggage for you during…Continue reading

there is! It is free of charge.
If it is crowded in front of the entrance to the building, staff will move you to a location two minutes on …Continue reading

Yes.Available.
The time period is from 23:30 to 24:30 for one hour.
It costs 1,000 yen per person.
*On some days, we may be able to start a …Continue reading

We do not provide.
There is a small shop just 10 seconds walk from our hotel.
There is FamilyMart located a 20-minute drive from the hotel.

It's hot spring water.
Since it is a 100% natural hot spring, it is full of the bounty of nature!
It has great skin-beautifying effects!

Yes.Available.
Shampoo, conditioner, and body soap are provided in the bath area.
In addition,
We have 12 types of shampoo and conditioner b…Continue reading

This is not possible.
Many guests stay with their pets at this facility.
In such cases, we ask you to park in the covered parking lot in fro…Continue reading

Generally, there is no in-room dining.This will be the restaurant venue.
However, depending on the season, we may offer an in-room dining pl…Continue reading

Basically, until 23:00 at night, from 5:30 in the morning
*In winter, until 23:00 at night, from 6:00 in the morning
*Please understand that…Continue reading

Information on annual events.
Please check the schedule on our website, Facebook, etc.
○ From October 29th to November 26th 　Every Saturday …Continue reading

there is!
Every year during February in Unzen, the "Akari no Hana Boro" event is held.
Unzen Town will be lit up!
and!
Every Saturday in Feb…Continue reading