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Q&A
0997-62-5504
About cancellation fee
The cancellation policy shown on the reservation confirmation applies to this facility for any reason (cancellation of flights or other tran…Continue readingRegarding the reservation start date
Reservations can be made from Official website or various reservation sites from the 1st of two months in advance for the first half of the …Continue readingWhat are the check-in and check-out times?
Check-in is from 3:00pm to 6:30pm
Check-out is until 10am
Please let us know if your check-in time will be later than the time you specified…Continue readingAre restaurants and rooms non-smoking?
Smoking is prohibited anywhere in the facility.How do you deal with food allergies?
Please understand that we are unable to completely eliminate allergenic foods from our meals.
When preparing food in our kitchen, we will do…Continue readingIt's my birthday (anniversary). Are there any special events to celebrate?
For birthdays (anniversaries), we will add a candle to your dinner dessert, so please let us know in advance if you would like this.
However…Continue readingCan I bring my own drinks such as wine into the restaurant?
Please refrain from bringing drinks into our restaurant.Are there coin laundry facilities?
There are no coin laundry facilities in this facility.Are pets allowed?
I'm very sorry, but I will have to decline.Assistance dogs such as guide dogs are excluded.
Reservations and Inquiries
Please contact us if you have any questions.