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Reception hours:9:00 to 21:00
- 【Hotel / Guest rooms】
Even if you search for vacancies ...
Q. When I set the date, number of people, etc. and search for vacancies, the rooms do not appear.What should I do?
A. If you do not come ou…Continue reading - 【Hotel / Guest rooms】
I would like a non-smoking room
Q. Can you make it a non-smoking room?
A. From April 1, 2020, all rooms are non-smoking.We apologize for any inconvenience caused by smoker…Continue reading - 【Hotel / Guest rooms】
I want to go online in my room
Q. Is it possible to connect to the internet in my room?
A. Yes.Free Wi-Fi is available.It is also possible to connect with a wired LAN(Fre…Continue reading - 【Hotel / Guest rooms】
What kind of amenities do you have?
Q. What kind of amenities do you have?
A. Yukata, towels, bath towels, toothbrushes, hair dryers, brushes and cotton sets are available in …Continue reading - 【Hotel / Guest rooms】
What is set in the room?
Q. What is set in the room?
A. There are TV, refrigerator, toilet, yukata, bath towel, towel and amenities. - 【Hotel / Guest rooms】
Reservation for a private family bath ...・ ・
Q. Is it okay to reserve a private family bath on the same day?
A. Of course, you can make a reservation on the same day, but you may not b…Continue reading - 【Hotel / Guest rooms】
Can I wait for cancellation?
Q. Can I wait for cancellation?
A. We do not wait for cancellation at this facility. - 【Hotel / Guest rooms】
When is the cancellation fee?
Q. When will the cancellation fee be charged?
A. For less than 15 people,5 to 3 days before the reservation date:20%, 2 days ago:30%, the d…Continue reading - 【Hotel / Guest rooms】
By when will the number of people change in the case of a group?
Q. In the case of a group, by when should I notify the change of the number of people?
A. If you have more than 15 people, please contact u…Continue reading - 【Hotel / Guest rooms】
If you book multiple rooms ...
Q.1 If I reserve multiple rooms in a group, will the rooms be next to each other?
A. We will prepare rooms next to each other or close to e…Continue reading - 【Hotel / Guest rooms】
Can you see the sea from your room?
Q. Can you see the sea from your room?
A. Awara Onsen itself is about 8km away from the sea, so you cannot see the sea. - 【Hotel / Guest rooms】
Is the toilet in the room a washlet?
Q. Is the toilet in the room a washlet?
A. All guest rooms are equipped with washlets. - 【Hotel / Guest rooms】
Do you have a chair for children?
Q. Do you have chairs for children?
A. We have mini chairs for children, so please feel free to ask. - 【Hotel / Guest rooms】
Even if the child runs around ...
Q. My child may run around, is that okay?
A. Please refrain from running around in your room. - 【Hotel / Guest rooms】
Is it barrier-free?
Q. Do you support barrier-free access?
A. We are sorry, but there are no rooms for barrier-free guests.
Wheelchairs are allowed in the faci…Continue reading - 【Hotel / Guest rooms】
The difference between rooms that are not renewed
Q. Is there a big difference between a renewed room and a non-renewed room?
A. The renewed room is newer than the non-renewed room. - 【Hotel / Guest rooms】
How big is the room ...?
Q.15 It says that it is from 1 square meter, but how big is the room?
A. We will prepare a room according to the number of people.Please un…Continue reading
Reservation / Inquiry
If you have any questions, please contact us.