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FAQ
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- 【Hotel / Guest rooms】
What time is check-in and check-out time?
Check-in is from 15:00 to 24:00 and check-out is from 10:00.
Check-out can be extended "until 12:00".(For a charge)
*Extension fee(1 room 1 …Continue reading - 【Hotel / Guest rooms】
I will be late for check-in.What should I do?
If you will be late for more than 2 hours, or if it will be after 24:00, please contact us.If you arrive before 24:00 with a delay of less t…Continue reading - 【Hotel / Guest rooms】
Is it possible to change the check-in time? Need to contact me?
If it is between 15:00 and 24:00, it can be changed. (Excluding late check-in plan)If it will be earlier, if it is after 15:00, no contact i…Continue reading - 【Hotel / Guest rooms】
What is the accommodation rate system?
The room rate system of our hotel varies depending on (1) "stay date", (2) "room type", and (3) "plan
In addition, since it is sold on a "ro…Continue reading - 【Hotel / Guest rooms】
How long does the cancellation fee start?
In general, the cancellation fee is 100% on the day, 20% on the day before, and no 2 days before, but it may differ depending on the reserva…Continue reading - 【Hotel / Guest rooms】
Can I change my reservation?
Yes, certainly.If you make a reservation from the internet site, please change the reservation according to the instructions of the reserved…Continue reading - 【Hotel / Guest rooms】
When will the payment be made?
Payment will be made at check-in.(Prepaid) - 【Hotel / Guest rooms】
What can I use other than cash when paying?
You can use the following settlement method.
Credit card"Visa","Master","JCB","AMEX","DINERS"
e-money"identification","Transportation system…Continue reading - 【Hotel / Guest rooms】
Is it possible to check in before 15:00 because I arrive early?
We will clean and prepare the room, so please do so after 15:00.However, luggage can be stored even before 15:00. - 【Hotel / Guest rooms】
What are the amenities guest rooms?
〇Indoor equipment and amenities
Air conditioner,Wireless Wi-Fi,Toilet seat with washing function,Emergency light,Refrigerator(1 door),clothe…Continue reading - 【Hotel / Guest rooms】
Can minors stay alone?
It is possible to stay.
However, at the time of check-in, it is mandatory to submit a consent form from the guardian of all guests.In additi…Continue reading - 【Hotel / Guest rooms】
Is it possible to stay for a long time such as one month?
You can stay for a long time.
Due to the system, long-term reservations cannot be made on the website.
We would like to ask you for details,…Continue reading - 【Hotel / Guest rooms】
Is it possible to make a group reservation?
Reservations for 21 or more people will be accepted as group reservations.
We would like to ask you for details, so please call us first.
Reservation / Inquiry
If you have any questions, please contact us.