FAQ

Yes. It is possible.We will accept your luggage from 6:00 am on the day.(Excludes valuables)
You can also keep it the day before.(Front desk…Continue reading

Yes. It is possible.We will keep your luggage even after you check out.(Excludes valuables)
However, please pick up the item by 23:00 on the…Continue reading

It is possible to ask a nearby flower shop to prepare a bouquet, etc. (for a fee).
Please contact us as soon as possible if you wish.We woul…Continue reading

Yes, certainly.
When sending Takkyubin, there are two items that you should specify on the form.
①"Check-in date ",②. "Reservation name"
Ple…Continue reading

Yes, it can be shipped by Sagawa Express.However, for packages other than boxes, you will need to purchase packing materials such as boxes a…Continue reading

Please call us first.We will confirm it immediately.
If you find something left behind, we will hand it over to you in the following two way…Continue reading

Please refrain from doing so.
If it is unavoidable due to various reasons, please ask at the reception.If you enter without permission, it m…Continue reading

No, you don't have to deposit it.
However, the entrance is locked for crime prevention from midnight to 6 pm.
When you go out, hold the room…Continue reading

We do not have curfew.
However, the entrance is locked from midnight to 6:00.
When returning after midnight, hold the room key over the desi…Continue reading