1. Top
  2. Q&A


  • 【Notes】0993-22-2217 is not available for car navigation.

    【Notes】0993-22-2217 is not available for car navigation.Please enter your address.
    ⇒5 Yunohama, Ibusuki City, Kagoshima Prefecture
  • About correspondence of allergies, foodstuffs that are not good at

    ※About allergy treatment for customers who make reservations after Saturday, June 11, 2022
    We are unable to respond to foodstuffs that cannoContinue reading
  • In case of food allergy or other food restriction

    We can change food and its soup stock for ALLERGY ONLY.
    The ALLERGY is meaning of※Specific 28 ALLERGIC FOODS ".

    shrimp,crab,flour,buckwheContinue reading
  • 9th floor cloud above private open-air bath

    The private open-air bath on the clouds is a private open-air bath with three rooms, "sky, star, and sea."
    Located on the 9th floor.

    ReceptContinue reading
  • Is there a transfer from Ibusuki Station?

    I am sorry. There is no transfer from the station.
    A taxi is resident in Ibusuki Station, so please use it.
    It takes about 5 minutes by taxContinue reading
  • Do you have a day spa?

    9th floor Tenku Open-air Bath, 2nd floor large communal bath(Both are acceptable)
    Weekdays 18:00 to 20:00
    Adult 1,000 yen
    I am accepting

    IContinue reading
  • Is there a sand bath?

    Unfortunately, we do not have to GINSYOU this facility, walk 1 minute to 2 minutes
    Natural Sand Bath Hall Saraku Mr. we have guided.
    BusineContinue reading
  • Is there a parking lot?

    There are 3 free parking lots, for a total of approximately 50 cars.
    1 Parking lot next to the entrance. (Please refer to the "look" of theContinue reading
  • Do you have non-smoking rooms?

    From April 1, 2019, smoking is prohibited in the entire building.
  • Do you have a family bath?

    It was closed on December 31, 2018.
    We apologize for the inconvenience.

  • What is the in-facility fee for preschoolers?

    The usage fee for preschool children at this facility is
    It is free unless you use anything from 0 to 2 years old.

    ●Facility fee
    When it cContinue reading
  • Is it okay to wear yukata and sandals in this facility?

    It is okay to spend time in the facility with yukata and sandals for the facility.
    Saraku Sand Bath Hall, a 1- to 2-minute walk from the hotContinue reading
  • Can you do the internet?

    From October 2017,
    Wi-Fi is available in the entire building.
    (Excluding some places. )
  • Please tell me the bathing time of the hot spring

    2 Large communal bath on the floor      From 5:30 to 9:30,15:00 to 24:00
    9 Floor Tenku Open-air Bath    From 6:00 to 9:30,From 15:00 to 23:3Continue reading
  • Do you have a wheelchair?

    Wheelchairs can be rented to those who wish.
    Please let us know at the time of booking, as the number is limited.

  • Can I stay alone?

    This facility is also welcome for one person.
    It will be more expensive than the setting for 2 people, but please use it.
    We will wait for Continue reading
  • Is it okay with children (baby)?

    This facility is also welcome for children (baby).
    The large female bath on the second floor is tatamis mats,
    You can enjoy the hot spring Continue reading
  • What is the check-in / check-out time?

    Regular check in 15:00, Check out 10:30
    We will guide you by.
    We will keep your luggage even if you arrive early.
    Please do not hesitate toContinue reading
  • Can I order a birthday cake?

    If you would like to order cakes and bouquets for birthdays and celebrations,
    Please feel free to contact us.
    There will be a charge, but wContinue reading
  • How do I pay by card?

    You can also pay the accommodation fee by various credit cards.
    Please tell the person in charge at the time of payment.
    Please understand Continue reading
  • What about allergies and poor food?

    If you are not good at fish dishes and shellfish, please contact us at the time of booking to change to meat dishes. Please do not hesitate Continue reading
  • What time is dinner and breakfast from?

    Supper starts from 18:00 to 19:30.
    Check-in at your front desk for your convenience
    Please offer.
    The restaurant is until 21:00.

    BreakfasContinue reading
  • I would like to take my pet with me.

    I am sorry. The facility does not accept animals other than guide dogs.
    We will guide you to Kuroki Animal General Hospital, which will be Continue reading
  • Is there a curfew?

    We ask at 1 am, but please offer when it is late.
    We have a night front desk so we will respond.
  • Is the hot spring sinking water?

    The hot spring is the sinking sink.
    The spring quality is chloride spring, and it works well for neuralgia, muscle pain, joint pain, etc.
    IContinue reading

Fuji Resort Reservation Center

Please feel free to contact us if you have any questions.