1. Top
  2. Q&A


  • 9th floor cloud above private open-air bath

    The private open-air bath on the clouds is a private open-air bath with three rooms, "sky, star, and sea."
    Located on the 9th floor.

    ReceptContinue reading
  • About correspondence of allergies, foodstuffs that are not good at

    ※About allergy treatment for customers who make reservations after Saturday, June 11, 2022
    We are unable to respond to foodstuffs that cannoContinue reading
  • In case of food allergy or other food restriction

    We can change food and its soup stock for ALLERGY ONLY.
    The ALLERGY is meaning of※Specific 28 ALLERGIC FOODS ".

    shrimp,crab,flour,buckwheContinue reading
  • Is there a transfer from Ibusuki Station?

    I am sorry. There is no transfer from the station.
    There is a taxi resident at Ibusuki Station.
    It takes about 5 minutes by taxi. It takesContinue reading
  • Do you have a day spa?

    9th floor Tenku Open-air Bath, Large public bath on the second floor (Both are acceptable)
    Weekdays 18:00 to 20:00
    1,000 yen for adults
    I amContinue reading
  • Is there a sand bath?

    Unfortunately, we do not have to GINSYOU this facility, walk 1 minute to 2 minutes
    Natural Sand Bath Hall Saraku Mr. we have guided.
    OpeninContinue reading
  • Is there a parking lot?

    There are 3 free parking lots, for a total of approximately 50 cars.
    1 Parking lot next to the entrance. (Please refer to the "look" of theContinue reading
  • Do you have non-smoking rooms?

    The entire hotel has been non-smoking since April 1, 2019.
  • Do you have a family bath?

    It is closed with 2018/12/31.
    We apologize for the inconvenience.

  • What is the in-house charge for preschool children?

    The usage fee for preschool children is
    It is free unless you use anything from 0 to 2 years old.

    ●Facility fee
    If you are a preschooler oContinue reading
  • Are yukata and sandals all right in this facility?

    In this facility, it is safe to spend in yukata and sandals for this facility.
    One to two minutes on foot from our hotel Sand Bath Hall"SarContinue reading
  • Can you do the internet?

    From October 2017,
    Wi-Fi is available in the entire building.
    (Excluding some places. )
  • Please tell me the bathing time of the hot spring

    2nd floor large bath, Field 5:30 to 9:30, 15: 00-24: 00
    9th floor, Tenku Open-air Bath, 6:00 to 9:30, 15:00 to 23:30
    Please enjoy the hot spContinue reading
  • Do you have a wheelchair?

    This facility rents wheelchairs to those who wish.
    Please let us know at the time of booking, as the number is limited.

  • Can I stay alone?

    This facility is also welcome for one person.
    It is more than setting of two people charge, but please use.
    We will wait for your reservatContinue reading
  • Is it okay with children (baby)?

    This facility is also welcome for children (baby).
    The large female bath on the second floor is tatamis mats,
    You can enjoy the hot spring Continue reading
  • What is the check-in / check-out time?

    Regular check in 15:00, Check out 10:30
    We will guide you by.
    We will keep your luggage even if you arrive early.
    Please do not hesitate toContinue reading
  • Can I order a birthday cake?

    If you would like to order cakes and bouquets for birthdays and celebrations,
    Please feel free to contact us.
    It will be charged, but we wiContinue reading
  • How do I pay by card?

    Credit card payments are also available for room rates.
    Please tell the person in charge at the time of payment.
    Please understand in advaContinue reading
  • What about allergies and poor food?

    If you are not good at fish dishes and shellfish, please contact us at the time of booking to change to meat dishes. Please do not hesitate Continue reading
  • What time is dinner and breakfast from?

    Dinner is from 18:00 to 19:30.
    Check-in at your front desk for your convenience
    Please offer.
    The restaurant is until 21:00.

    Breakfast iContinue reading
  • I would like to take my pet with me.

    I am sorry. The facility does not accept animals other than guide dogs.
    We will guide you to Kuroki Animal General Hospital, which will be Continue reading
  • Is there a curfew?

    We ask at 1 am, but please offer when it is late.
    We have a night front desk so we will respond.
  • Is the hot spring sinking water?

    The hot spring is the sinking sink.
    The spring quality is chloride spring and works well for neuralgia, myalgia and arthralgia.
    In additioContinue reading

Tianhe Resort Reservation Center

Please feel free to contact us if you have any questions.