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  2. Frequently Asked Questions

Frequently Asked Questions

  • About new coronavirus measures

    ·Alcohol disinfectant is installed in public space.. (Hotel entrance, front desk, washroom front, large public bath, restaurant entrance)
    ·WContinue reading
  • Transfer to and from Kurobe Gorge Unadzuki Station (Torokko Train

    ·Feed(Hotel Kurobe → Unadzuki Station)
    7: 30-10: 00 Departs from the hotel every 30 minutes(Reservation required.)
    ·Pick up(Unadzuki StationContinue reading
  • Transfer to and from Unadzuki-Onsen Station Toyama Chihou Railway

    ·Feed(Hotel Kurobe → Unadzuki-Onsen Station)
    7: 30-10: 00 Departs from the hotel every 30 minutes(Reservation required.)
    ·Pick up(Unadzuki-OContinue reading
  • About parking lot usage

    ·Free Parking
    ·Number of parking spaces:Up to 40 units(Including some parallel parking)
    ·Torokko Train can use the hotel parking lot free ofContinue reading
  • Is there a non-smoking room?

    ·All rooms and all banquet halls are non-smoking.
     There is one smoking area in this facility.
  • About the Internet environment

    ·Wi-Fi available throughout
    (No wireless LAN card rental, etc.)
  • On-site facilities and facilities

    This facility is a medium-sized facility with 39 rooms in total.
    Luxurious and stylish appearance like a famous large-scale inn,
    UnfortunateContinue reading
  • Can I select one dish plan at a time?

    At this facility, the same group will have the same meal content.
  • What is the difference between the rooms?

    ·Special room ... We sell only one room per day.It is the highest-class room of the hotel in a Japanese room with 22 square meters plus 12 sContinue reading
  • Do I need a deposit?

    Busy seasons such as Golden Week, Obon, New Year holidays, and consecutive holidays, etc., you may be charged a reservation fee of ¥ 5000 peContinue reading
  • Can I use the card for payment?

    You can use the card.※It is by the plan there is also plan not available.
    JCB. Visa. MASTER. DC. NICOS. Other such as American Express are aContinue reading
  • Is there a cancellation fee?

    In case of canceling reservation by customer's convenience, we will charge a cancellation fee as indicated on Jalan net from 3 days before rContinue reading
  • About facilities and amenity of room

    ·Facilities:Refrigerator (empty inside), tea set, kettle for hot water, cold water pot, shower toilet
    ·Amenities:yukata,Tanzen,towel,bath toContinue reading
  • What is the content of your child's meal?

    ·The picture is an example of a meal for children.Children treated as 50% of adult fare, we offer to children who wish only meals.
    ·ChildreContinue reading
  • Is the meal a restaurant or a private restaurant? the time is?

    ·Since there is a description of the dining place in the body of the plan,
     Please confirm.
    ·If you would like a private restaurant, please Continue reading
  • What time should I arrive?

    【Customers who apply for dinner】
    Please come by 19:30.
    ※Please contact us if you arrive after 18:00.

    【Customers who apply for one night wContinue reading
  • Could you keep my luggage before check-in?

    You can leave it at the front desk, so please ask.
    In the case of sending luggage in advance, please fill in "Delivery date" and "name of reContinue reading
  • About bath

    ·Men's public bath:Indoor bath 1,Open-air bath 1,Femininity public bath:Indoor bath 1,Open-air bath 1
    ·Open Hours:From 12:00 to 9:30 the nexContinue reading
  • What are the check-in and check-out times?

    ·Check In:15:00,Check Out:10:00
    (Change based on plan)
    ·If you arrive earlier than the check-in time, you can wait in the lobby.
  • Can pets stay?

    ★Sorry to be truly excuse me, I will refuse to enter pet and pet animals inside the facility.Please stay with us in my car.
  • I want to wear coloring Yukata

    Why do not you spend a little fashion with a beautiful coloring yukata?
    You can rent a woman for 1000 yen (excluding tax)! Please contact thContinue reading
  • Is there treatment of Takkyubin?

    There are handling of Yamato Transport, Yu Pack.
    We accept it at the souvenir shop (15:00 to 21:00 7:00 to 10:00).
  • For the anniversary

    We can prepare the following for your loved one's anniversary or celebration!
    Please apply directly by phone.0765-62-1331(Reception time/FroContinue reading
  • About massage

    After entering the hot spring, massage whole body of momi.
    ◎ We will visit your room.You can apply at the front desk on the day.DeContinue reading

Reserve·Contact us

Please feel free to contact us if you have any questions.