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- Frequently Asked Questions
0765-62-1331
About parking lot usage
·Free Parking
·Number of parking spaces:Up to 40 units(Including some parallel parking)
·Guests using Torokko Train can use the hotel parkin…Continue readingCan you provide transportation to Kurobe Unazuki Onsen station on the Shinkansen?
We do not provide transportation to or from the Shinkansen "Kurobe Unazuki Onsen station".
Move from Shinkansen "Kurobe Unazuki Onsen statio…Continue readingCan I drive to Hotel Kurobe even in winter?
You can come to our hotel by car even in winter.
Unazuki Onsen, and snow-blowing pipes are lined along the roads.
The snow removal function …Continue readingIs Trokko nearby?
It is about a 5-minute walk from Unadzuki Station, the departure station for Kurobe Gorge Trocco Railway.
Pick-up and drop-off is also possi…Continue readingWhere is the nearest interchange?
The nearest interchange is Kurobe Inter.
After getting off at the Kurobe Interchange, turn right and proceed towards the Unazuki Onsen direc…Continue readingCan I buy Torokko Train tickets at Hotel Kurobe?
This facility does not handle Torokko Train tickets.
Advance reservations can be made on Kurobe gorge railway website.
Kurobe gorge railway…Continue readingIs Unazuki Ski Resort nearby?
It is about a 10 minute walk from our hotel to Unazuki Ski Resort.
Pick-up and drop-off is also possible.Do you have a meeting room?
Banquet rooms:3rd floor "Asagiri"
Half day usage fee:27500 yen
1 day usage fee:49500 yen
screen projector:6600 yen
Coffee:@550 yen
PET bottl…Continue readingCan I go to Kurobe by Trokko?
From 2024, you will be able to go to Kurobe by Torokko Train.
For 2024, tours to Kurobe will only be available through applications from JTB…Continue readingCan I ride Torokko Train even in winter?
Torokko Train operates from April 20th to November 30th every year.
The operating period may change depending on snow removal conditions, et…Continue readingI would like to go to a hot spring town to eat.
When you go to the hot spring town to eat, please let us know at the front desk.
We provide free transportation at any time.
We can also pic…Continue readingIs it possible to bring in baby food?
You may bring in baby food.
If you need to heat it in a hot water bath or in the microwave,
Please inform the front desk staff.I have children and would like to have a private dining room.
Some venues have private rooms, and it is possible to change from a restaurant venue to a private venue meal.
Private room venue fee:1100 ye…Continue readingCan I use the card for payment?
You can use the card.※It is by the plan there is also plan not available.
JCB. Visa. MASTER. DC. NICOS. Others such as American Express are …Continue readingCould you keep my luggage before check-in?
We can keep it at the front desk, so please ask.
In the case of sending luggage in advance, please fill in "Delivery date" and "name of rese…Continue readingIs there treatment of Takkyubin?
There are handling of Yamato Transport, Yu Pack.
Reception is available at the front desk.For the anniversary
We can prepare the following for your loved one's anniversary or celebration!
Please apply directly by phone.0765-62-1331(Reception hours/Fr…Continue readingAbout massage
We will arrange a masseuse to your room.
You can apply at the front desk on the day.
·Full body massage... 40 minutes 4000 yen, 60 minutes …Continue readingAbout regular holidays
This facility is closed on Tuesdays and Wednesdays.
(Closed on Wednesdays and Thursdays from July to October)
We do not accept phone calls a…Continue readingI can't get through to Hotel Kurobe by phone.
This facility is closed on Tuesdays and Wednesdays.
(Closed on Wednesdays and Thursdays from July to October)
We do not accept phone calls a…Continue reading
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Reserve·Contact us
Please feel free to contact us if you have any questions.