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FAQ
FAQ
090-7243-1215
[Reception hours] 9:00 to 17:00
- 【Hotel / Guest rooms】
What is the maximum number of people that can stay?
Rooms can accommodate up to 5 adults, depending on the room. - 【Hotel / Guest rooms】
When can I make a reservation?
Reservations can be made up to 6 months in advance.
Please contact us if it is more than six months in advance. - 【Hotel / Guest rooms】
Can I cancel my reservation after it has been confirmed?
Cancellation is possible.
Cancellation fees may apply depending on the time of cancellation.
No-show: 100% from 4 days prior
There will be n…Continue reading - 【Hotel / Guest rooms】
What are the check-in and check-out times?
Check-in time:3 PM to 10 PM
Please let us know your planned check-in time in advance.
Please be sure to contact us if you plan to check in…Continue reading - 【Hotel / Guest rooms】
How should I check out?
When you check in, we will ask you about your planned check-out time.
Check-out can be done through My Page or the tablet at the reception o…Continue reading - 【Hotel / Guest rooms】
Early and late check-in
Early check-in is possible depending on the accommodation situation the previous day.
Please let us know if you have any requests when booki…Continue reading - 【Hotel / Guest rooms】
How to check in
Our facility has implemented a self-check-in system.
Please check the following page for instructions on how to use the service.
→https://ww…Continue reading - 【Hotel / Guest rooms】
Can I change the number of people after a reservation is confirmed?
This is only possible if the number of guests increases, but it depends on the size and capacity of the room.
As a general rule, we cannot a…Continue reading
Inquiries by phone or email
Please contact us if you have any questions.