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FAQ
FAQ
090-7243-1215
[Reception hours] 9:00 to 17:00
What is the maximum number of people that can stay?
Rooms can accommodate up to 5 adults, depending on the room.Can children stay? (Child pricing)
Yes, you can stay overnight.
Child rates
・Children aged 0 to 5 who share a bed stay free of charge
・Children aged 6 to 12 (elementary school…Continue readingWhen can I make a reservation?
Reservations can be made up to 6 months in advance.
Please contact us if it is more than six months in advance.Can I cancel my reservation after it has been confirmed?
Cancellation is possible.
Cancellation fees may apply depending on the time of cancellation.
No-show: 100% from 4 days prior
There will be n…Continue readingWhat are the check-in and check-out times?
Check-in time:3 PM to 10 PM
Please let us know your planned check-in time in advance.
Please be sure to contact us if you plan to check in…Continue readingHow should I check out?
When you check in, we will ask you about your planned check-out time.
Check-out can be done through My Page or the tablet at the reception o…Continue readingEarly and late check-in
Early check-in is possible depending on the accommodation situation the previous day.
Please let us know if you have any requests when booki…Continue readingIs there meal service?
There is no meal service.
Please use the nearby restaurants.Can I use the internet?
Free Wi-Fi is available.
For more information, please ask the reception staff.Is there parking available?
There is a parking space available within a 2-3 minute walk.
There are no parking lines or other markings, so please park on the right side …Continue readingHow to check in
Our facility has implemented a self-check-in system.
Please check the following page for instructions on how to use the service.
→https://ww…Continue readingAre there staff on site?
We are normally staffed from 8am to 6pm.
In case of an emergency at night, please contact HOOD main number.Can I smoke inside the facility?
Both cigarettes and e-cigarettes are prohibited inside the facility and indoors.Non-smoking in all rooms.
Chairs and ashtrays are available …Continue readingCan you issue a receipt?
If you make a reservation through the HOOD website or by phone, we can issue a receipt.
When booking via a reservation site, as a general ru…Continue readingAre there any supermarkets or convenience stores nearby?
Within walking distance, there are supermarkets, convenience stores, a shopping district selling local cuisine, and souvenir shops.Can I use only the sauna?
You can use the sauna only.
Please make your reservation through the sauna line reservation.
Please check the sauna page for usage fees and …Continue readingCan I change the number of people after a reservation is confirmed?
This is only possible if the number of guests increases, but it depends on the size and capacity of the room.
As a general rule, we cannot a…Continue readingChanges after booking is complete
Changes after a reservation has been made will vary depending on the route you have booked.
Please follow the procedure for the route you ha…Continue reading
Inquiries by phone or email
Please contact us if you have any questions.