Frequently Asked Questions

【Others】
About coronavirus measures
~About coronavirus measures~

The hotel is doing the following to prevent infectious diseases.

We appreciate your understanding and coopera…Continue reading
【Others】
When can I make a phone reservation?
Call hours are from 9:30am to 8:00pm.
【Others】
Is it possible to use the guest rooms for a day trip?
For guests booking the lunch course, we will provide complimentary use of your room (including yukata) from 11:00 am to 2:30 pm.You can enjo…Continue reading
【Others】
I made a reservation but haven't received a confirmation email.
A confirmation email should be sent automatically when you make a reservation, but if you do not receive it Jalan, please contact us via Jal…Continue reading
【Others】
I Jalan find plan I saw on TV on Jalan
plan introduced in Fuji TV's broadcast on Sunday, November 3rd, "Kenichi Mikawa and Yakkun Sakurazuka's Winter Choshi Trip,"plan for only 10…Continue reading
【Others】
Jalan Jalan is fully booked, can I not make any reservations at all?
Even if a reservation is listed as sold out on Jalan, this Jalan means that the rooms for that Jalan plan are fully booked. If you contact t…Continue reading
【Others】
Can I pay for the card?
Yes, available for use.(Except for some card companies)
※We ask for your cooperation in refraining from using any services that state in pla…Continue reading